Geek Squad Advanced Repair Technician

Best Buy•Westminster, CO

5d•Onsite

About The Position

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at a local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll deliver excellent customer experiences by listening to customers’ needs and partnering with other Geek Squad Agents. You’ll troubleshoot and perform repairs by following established procedures. The role involves performing diagnostic discoveries, making recommendations, repairing devices, and helping customers in person and over the phone. You’ll maintain timely follow-up and accurate documentation, complete repair tasks promptly, and maintain your knowledge, skills, and certifications through training courses. Best Buy describes its purpose as enriching lives through technology by humanizing and personalizing technology solutions. It emphasizes employee support, career possibilities, and an inclusive workplace where employees can bring their authentic selves to work.

Requirements

At least 6 months of experience diagnosing, troubleshooting, or repairing technology products.
Experience actively using and learning about consumer electronics.
Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

Strong ability to prioritize and multitask in a fast-paced environment.

Responsibilities

Perform diagnostic discoveries, make recommendations, repair devices, and help customers in person and over the phone.
Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
Complete repair tasks in a timely manner and partner with leaders when issues arise.
Maintain knowledge, skillsets, and certifications through training courses.