Geek Squad Advanced Repair Technician

Best Buy • Wilmington, DE

3d • Onsite

About The Position

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at a local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to customers’ needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following established procedures. The role is suited to someone passionate about technology who can use their technical abilities to help customers get the most out of their technology.

Requirements

• At least 6 months of experience diagnosing, troubleshooting, or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

• Strong ability to prioritize and multitask in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices, and help customers in person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up, ensuring customer expectations are met or exceeded.
• Partner with team members to maintain consistent and accurate documentation of customer requests and repairs.
• Complete repair tasks in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets, and certifications through training courses.

Benefits

• Competitive pay
• Employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being
• Leave of absence options, including intermittent or reduced-schedule leave for certain medical or family care situations, subject to eligibility
• Paid time off for eligible full-time and part-time employees, subject to applicable conditions
• Potential incentive pay for eligible roles

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed