Geek Squad Advanced Repair Technician
Best Buy•Buffalo, NY
•Onsite
About The Position
As a Geek Squad Advanced Repair Technician (Agent), you’ll work at a local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll deliver excellent customer experiences by listening to customers’ needs and partnering with other Geek Squad Agents. The role involves troubleshooting and following established procedures to complete repairs, helping customers get the most out of their technology, and keeping customers informed through timely follow-up.
Requirements
- At least 6 months of experience diagnosing, troubleshooting, or repairing technology products.
- Experience actively using and learning about consumer electronics.
- Ability to work a flexible schedule, including holidays, nights, and weekends.
Nice To Haves
- Strong ability to prioritize and multi-task in a fast-paced environment.
Responsibilities
- Perform diagnostic discoveries, make recommendations, repair devices, and help customers in person and over the phone.
- Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
- Partner with team members to maintain consistent and accurate documentation of customer requests and repairs.
- Complete repair tasks in a timely manner and partner with leaders when issues arise.
- Maintain knowledge, skillsets, and certifications through training courses.
Benefits
- Competitive pay.
- Employee discount.
- Financial savings and retirement resources.
- Support for physical and mental well-being.
- Paid time off for eligible employees.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
