Geek Squad Advanced Repair Technician

Best Buy • El Paso, TX

9d • Onsite

About The Position

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at a local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll deliver excellent customer experiences by listening to customers’ needs and partnering with other Geek Squad Agents. You’ll troubleshoot and follow established procedures to perform repairs. The role is suited to someone passionate about technology and interested in using technical abilities to help customers get the most out of their technology.

Best Buy describes its purpose as enriching lives through technology by humanizing and personalizing technology solutions for every stage of life, in stores, online, and in customers’ homes. The company says its culture is built on supporting and valuing employees and providing a workplace where people can bring their authentic selves.

Requirements

• At least 6 months of experience diagnosing, troubleshooting, or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

• Strong ability to prioritize and multitask in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices, and help customers in person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure customer expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Complete repair tasks in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets, and certifications through training courses.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off (vacation or PTO), subject to eligibility and applicable factors.
• Certain roles may be eligible for incentive pay, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed