Geek Squad Advanced Repair Technician

Best Buy • Port Charlotte, FL

4d • Onsite

About The Position

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at a local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to customers’ needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following established procedures. The role is suited to someone passionate about technology and interested in using technical abilities to help customers get the most out of their devices.

The position includes diagnosing, recommending, and repairing devices; supporting customers in person and over the phone; following up in a timely manner; documenting customer requests and repairs; completing repair tasks promptly; and maintaining knowledge, skills, and certifications through training courses.

Best Buy describes benefits that support employees’ well-being, including competitive pay, an employee discount, financial savings and retirement resources, and support for physical and mental well-being. Eligibility and availability for leave, paid time off, and incentive pay depend on applicable employment circumstances and program terms.

Requirements

• At least 6 months of experience diagnosing, troubleshooting, or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

• Strong ability to prioritize and multitask in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices, and help customers in person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Complete repair tasks in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets, and certifications through training courses.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Potential incentive pay for eligible roles.
• Leave of absence options and potential pay sources, based on eligibility.
• Paid time off for eligible full-time and part-time employees, subject to applicable terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed