Discover GCU — GCU Hotel, Travel & Events Associate (NFWS)
About The Position
The GCU Hotel, Travel & Event Scheduling Associate will assist with GCU Hotel front desk arrivals/departures, booking Discover GCU visitor travel and monitoring flights to ensure an exceptional experience for all Discover GCU visitors. This role involves assisting with guest travel arrangements, monitoring flights for changes, greeting guests, responding to concerns, managing room inventory, handling check-in/check-out procedures, providing dining and activity recommendations, coordinating shuttle services, and assisting with general inquiries. The associate will also provide support to GCU Hotel departments and teammates to ensure an exceptional guest stay experience.
Requirements
- A minimum of one year experience in customer service or hospitality industry.
- Always provides a professional image through appearance and dress.
- Able to work well independently with little supervision.
- Promote positive relationships in communication and cooperation with all coworkers and guests.
- Strong attention to detail to ensure room cleanliness standards are met.
- Ability to learn and follow all safety, emergency and accident prevention procedures.
- Must be fluent in English, ability to read and write.
- Must be able to have flexible schedule, which includes nights, weekends and holidays if needed.
- Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
- Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
- Maintain good financial and academic (SAP) standing with the University.
Nice To Haves
- Local students available to work during breaks strongly preferred.
Responsibilities
- Assists with booking Discover GCU guest arrival and departure flights, ensuring appropriate flight times based on Discover GCU event parameters
- Assist with monitoring flights for changes that could affect the visitor itinerary
- Greets hotel guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction
- Manage room inventory and determine rooms for incoming guests
- Manage check in/out procedures
- Assist guests with dining and activity recommendations
- Coordinate shuttle service for guests with attendance luggage
- Assist guests with general inquiries
- Provide as needed support to GCU Hotel departments and teammates to ensure an exceptional stay experience
- Assist with GCU Hotel front desk arrivals/departures
Benefits
- Minimum Wage
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
