Gatehouse Greeter

Marriott•Marana, AZ

18h

About The Position

The Gatehouse Greeter supports guest arrivals and stays by handling room keys, luggage, guest messages, room changes, transportation arrangements, and requests for information about property amenities and local attractions. The role communicates guest needs to appropriate staff, follows up on outstanding requests or problems, and responds to guest needs in accordance with The Ritz-Carlton’s service standards. The position also requires following company policies and safety procedures, maintaining a clean and professional appearance, protecting confidential information and company property, and working cooperatively with colleagues. Associates are expected to welcome and assist guests with genuine appreciation, communicate professionally, support an inclusive and respectful team environment, and meet quality assurance standards. The role includes physical activity such as standing or walking for extended periods, handling objects weighing up to 25 pounds, and using stairs, ramps, and ladders.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to visually inspect tools, equipment, or machines for defects.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move up and down a ladder, stairs, and/or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Activate room keys and reissue keys to guests as needed.
Notify appropriate staff when guests are waiting for an available room.
Advise guests of messages and deliver messages to rooms when required.
Accommodate room-change requests when possible.
Provide directions and information about property amenities, services, operating hours, local attractions, and activities.
Tag, store, and retrieve luggage, and provide luggage claim tickets.
Identify and explain room features to guests.
Prioritize and resolve outstanding requests or problems from the previous day.
Arrange transportation for guests and visitors.
Respond to guest needs and requests.
Follow company policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
Maintain a clean and professional uniform and personal appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally with guests and co-workers.
Support co-workers, treat others with dignity and respect, and collaborate to achieve common goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.