Gate Service Representative (Nights)

REMPREX, INC•Elwood, IL

5d•Onsite

About The Position

The Gate Service Representative supports the intermodal trucking community by using proprietary technology to perform intermodal gate transactions, maintenance, and repairs at supported terminals. The role makes timely operating decisions to provide safe, efficient, and customer-oriented service. Reporting to the Terminal Manager, this position works onsite at the Elwood, Illinois terminal on a night schedule of four 10-hour shifts per week, Wednesday through Saturday, from 5:30 p.m. to 4:00 a.m.

Requirements

High school diploma or equivalent.
Valid driver’s license with a clean motor vehicle record (MVR).
Demonstrated attention to detail.
Interest in and commitment to continual growth.
Strong interpersonal skills and a commitment to unwavering professionalism.
Ability to quickly analyze and solve problems in a high-pressure environment and implement procedural modifications with minimal supervision.
Working knowledge of Microsoft Office applications.
Basic technical orientation with computers, printers, and multi-line telephonic equipment.
Mechanical aptitude with basic knowledge of networking hardware and software.
Ability to multitask, demonstrate flexibility, and persevere in an environment with rapidly changing customer requests and requirements, seasonal workload variations, and evolving industry needs.
Ability to adapt to extended or adjusted hours as needed in a 24/7/365 operation.

Nice To Haves

Previous experience in the intermodal industry.

Responsibilities

Service, repair, and perform preventative maintenance on Automated Gating System (AGS) equipment and components.
Survey, repair, and troubleshoot overall system health and performance.
Proactively report on system specifications, operations, inventory needs, and site performance.
Explain site health information and provide technical insight on system repairs to client management.
Assist in testing new-generation AGS components and provide reliability and suitability reports to management.
Assist with installing and commissioning AGS equipment onsite.
Process automated and manual gate transactions accurately and efficiently as needed, entering data into an office computer or handheld device for each unit entering or exiting the intermodal terminal.
Manage inventory.
Maintain a client work environment in REMPREX vehicles, the Driver’s Assistance Building, and the server room.

Benefits

Comprehensive medical, dental, vision, and prescription drug coverage, subject to eligibility and varying by status, role, and location.
Flexible spending accounts.
401(k).
Vacation, sick leave, and paid holidays.
Leaves of absence.
Employee Assistance Program.
Employer-paid life and AD&D insurance.
Employer-paid short- and long-term disability.
Voluntary accident, hospital indemnity, critical illness, and life insurance.
Tuition reimbursement.
Employee referral program.
Opportunities to learn and grow a career.
Hybrid work schedules (listed as a company offering; this role is specified as 100% onsite).
Diverse and inclusive company culture with genuine teamwork.
Select positions may be eligible for a discretionary annual cash incentive program.