Gate Service Representative

REMPREX, INC•Chicago, IL

1d•Onsite

About The Position

The Gate Service Representative supports the intermodal trucking community at REMPREX’s Corwith terminal in Chicago, Illinois. Reporting to the Terminal Manager, the role uses proprietary technology to perform intermodal gate transactions and maintain and repair supported-terminal equipment. The representative makes timely operating decisions to help ensure safe, efficient, customer-oriented service. This position works 12-hour night shifts from 5:00 p.m. to 5:00 a.m. on a rotating two-week schedule. Week 1 includes shifts on Tuesday, Wednesday, Saturday, and Sunday; Week 2 includes shifts on Monday, Thursday, and Friday. The terminal address is 3800 W. 41st Street, Chicago, IL 60632.

Requirements

High school diploma or equivalent.
Valid driver’s license with a clean motor vehicle record (MVR).
Demonstrated attention to detail.
Interest in and commitment to continual growth.
Strong interpersonal skills and a commitment to unwavering professionalism.
Ability to quickly analyze and solve problems in a high-pressure environment and implement procedural modifications with minimal supervision.
Working knowledge of Microsoft Office applications.
Basic technical orientation with computers, printers, and multi-line telephonic equipment.
Mechanical aptitude with basic knowledge of networking hardware and software.
Ability to multitask, demonstrate flexibility, and persevere amid rapidly changing customer requests and requirements, seasonal workload variations, and industry needs.
Ability to adapt to extended or adjusted hours as needed in a 24/7/365 operation.

Nice To Haves

Previous experience in the intermodal industry.

Responsibilities

Service, repair, and perform preventative maintenance on Automated Gating System (AGS) equipment and its components.
Survey, repair, and troubleshoot overall system health and performance.
Proactively report on system specifications, operations, inventory needs, and site performance.
Explain site health information and provide technical insight on system repairs to client management.
Assist in testing new-generation AGS components and provide reliability and suitability reports to management.
Assist with installing and commissioning AGS equipment on site.
Process automated and manual gate transactions accurately and efficiently as needed, entering data into an office computer or handheld device for each unit entering or exiting the intermodal terminal.
Manage inventory.
Maintain the client work environment in REMPREX vehicles, the Driver’s Assistance Building, and the server room.

Benefits

Comprehensive medical, dental, vision, and prescription drug coverage.
Flexible Spending Accounts.
401(k).
Vacation, sick leave, and paid holidays.
Leaves of absence.
Employee Assistance Program.
Employer-paid life and AD&D insurance.
Employer-paid short- and long-term disability.
Voluntary accident, hospital indemnity, critical illness, and life insurance.
Tuition reimbursement.
Employee referral program.
Opportunities to learn and grow your career.
Hybrid work schedules.
Diverse and inclusive company culture that offers genuine teamwork.
Select positions may be eligible for a discretionary annual cash incentive program, based on individual and company performance. Benefits and incentive eligibility may vary by status, role, and location.