Gate Agent - Part Time

Prolog Inc.•Baltimore, MD

1h•$0 - $21•Onsite

About The Position

As a Gate Agent with ProLog, Inc., you will provide Air Mobility Command (AMC) Gateway Passenger Services in support of the Defense Transportation System (DTS) at Baltimore-Washington International Thurgood Marshall (BWI) Airport. The role helps provide military personnel and their families with a seamless, safe, and welcoming travel experience. Responsibilities include processing passengers and boarding, reviewing military travel orders, operating terminal security equipment, managing passenger lists, handling baggage and payments, assisting passengers who need additional support, communicating flight information, supporting weapons security, inspecting terminal and aircraft areas, coordinating VIP processing and transportation, and maintaining flight and passenger records in GATES. The position requires a high school diploma or equivalent, English reading and writing fluency, computer proficiency, and the ability to learn or use required systems. The Gate Agent must possess or acquire working knowledge of hazardous materials, dangerous goods, and prohibited-item regulations. Candidates must be able to complete a Tier 1 Investigation and obtain and maintain a Department of Defense Common Access Card (CAC).

Requirements

High school diploma or equivalent.
Fluency in reading and writing English.
Proficiency operating computers and web-based applications, specifically GATES, or ability to learn required systems.
Must possess or acquire working knowledge of hazardous materials, dangerous goods, and prohibitive items regulations (AMCI 24-101, Volume 14).
Must be able to successfully complete a Tier 1 Investigation (favorable background check) to obtain and maintain a Department of Defense Common Access Card (CAC).
Ability to perform normal physical functions, including frequent bending, reaching, and climbing.
Ability to frequently lift and carry items weighing up to 70 pounds and occasionally lift heavier items with assistance from other workers.

Nice To Haves

Prior experience as a gate agent, in customer service, or handling and accounting for cash transactions.
Previously completed favorable investigation or active clearance.

Responsibilities

Process passengers using automated and manual systems; review military travel orders to determine eligibility, operate terminal security equipment, and manage Space Available/Space Required passenger lists.
Process, weigh, and tag baggage in accordance with travel limitations; handle lost and found procedures and collect fees for excess baggage and travel incidentals under AMCI 24-101 Volume 14.
Assist passengers with physical limitations, families with small children or pets, and unaccompanied minors; escort unaccompanied minors through customs and immigration and manage their custody during delays or mission aborts.
Inform passengers about flight statuses, delays, boarding times, and gate changes using public address systems and visual displays; conduct safety briefings and distribute delay letters or meal and hotel vouchers during extended delays.
Maintain continuous surveillance of checked weapons from check-in until aircraft loading; verify privately owned weapons against customs documents, including matching nomenclature and serial numbers.
Conduct post-boarding and post-deplaning walkthroughs of departure gates, jetways, and aircraft to ensure no passengers or items are left behind.
Inspect baggage claim areas for unattended luggage and monitor terminal cleanliness to ensure safety standards are met.
Coordinate with the Protocol office to process Distinguished Visitors (DVs).
Transport passengers, aircrew, and company employees as needed.
Maintain accurate flight and passenger records in GATES; compile quality control reports, reconcile movement records, forward mission documentation to HQ AMC, and promptly resolve transportation or database irregularities.