GATE ATTENDANT - PART TIME
About The Position
The Gate Attendant provides a positive community relations experience for residents and guests by monitoring traffic entering and leaving The Villages neighborhood communities, answering questions, and assisting people moving around the community. The role helps maintain smooth traffic flow and operates gate arms while monitoring gate equipment and visitor lanes. The schedule is four working days followed by four days off on a rotating basis, with six-hour shifts. The position may require working some holidays and performing additional duties during emergencies. The attendant maintains a clean, orderly, secure, and adequately stocked gate house; wears the designated uniform; and cultivates effective working relationships while modeling District Core Values.
Requirements
- High school diploma or GED.
- Valid Florida driver's license.
- Successfully pass background screening.
- Basic computer skills, including using the District's electronic timekeeping system, navigating online training modules and assignments, completing onboarding documents, and electronically signing assigned documents.
- Ability to stand at a gate and greet residents and guests for up to six hours at a time.
- Ability to work outdoors in heat or cold.
- Ability to provide excellent customer service to residents.
- Attention to detail and ability to follow established rules.
- Excellent verbal and written communication skills and professional appearance.
- Ability to occasionally lift and/or move up to 30 pounds.
- Ability to regularly raise and lower a hand-held stop sign repeatedly with the same arm; stand, bend, turn, use hands to finger, handle, or feel, talk, and hear; and occasionally balance, stoop, kneel, crouch, or crawl.
- Vision abilities including close, distance, color, peripheral, and night vision, depth perception, and ability to adjust focus.
Nice To Haves
- Prior customer service experience.
Responsibilities
- Greet residents and guests with a friendly smile and a physical and/or verbal greeting.
- Regulate traffic and monitor visitor lanes to ensure safe passage for visitors and residents.
- Monitor mechanical gate operations and operate the gate as designed to support safe traffic flow.
- Provide residents and guests with directions verbally and/or using written maps.
- Accurately report emergencies to 911 or dispatchers.
- Report gate accidents and incidents to Dispatch and prepare or collect information for claims reporting.
- Collect and report moving-van destinations to Dispatch for work-process efficiency and property and safety checks.
- Assist traffic flow to ensure emergency vehicles and designated agencies can pass promptly through gates.
- Instruct residents and visitors on proper use of gate cards.
- Immediately report broken or malfunctioning gates, gate-house equipment, or other equipment to Dispatch.
- Maintain a clean, orderly, and secure gate house, including desks, floors, windows, and bathrooms.
- Keep the gate house stocked with maps, supply forms, and other needed items for following shifts.
- Wear the uniform designated by department policy and procedures.
- Perform other assigned duties and additional duties as needed during emergencies.
- Cultivate effective working relationships within the department, the District, and outside the organization, and model District Core Values.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
