Part-Time Gas Station Cashier/Customer Service Representative

H&S Energy Group•Lakeport, CA

5h•$18 - $19•Onsite

About The Position

The Part-Time Gas Station Cashier/Customer Service Representative supports daily store operations under the general supervision of the Store Manager and District Operations Manager. The role upholds H&S Energy’s commitment to exceptional customer service and is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe, welcoming environment. The CSR represents H&S Energy through friendly interactions, product knowledge, and efficient service. The position’s duties include customer service and checkout, POS and cash handling, stocking and merchandising, preparing and maintaining self-serve food and beverage stations, cleaning and facility upkeep, and following safety procedures. The CSR also follows shift checklists, may assist with car wash operations where applicable, and performs other duties assigned by management. Shifts vary and may include opening hours from 4 a.m. to 1 p.m., mid shifts from 1 p.m. to 9 p.m., or closing shifts from 3 p.m. to 11 p.m. The role involves work indoors and outdoors in varying weather, with exposure to cleaning chemicals, fuel fumes, and typical retail fuel environment noise.

Requirements

Strong customer service and communication skills.
Ability to multitask and stay organized in a fast-paced setting.
Self-motivated and dependable, with strong follow-through and attention to detail.
Ability to follow direction, take initiative, and maintain professionalism under pressure.
Comfort using computers and POS systems.
Ability to work effectively in a team environment.
Flexible availability, including nights, weekends, and holidays.
Ability to meet the stated physical demands, including frequent standing, walking, bending, and lifting up to 50 lbs.
Ability to work indoors and outdoors in various weather conditions and communicate clearly in person and over the phone.

Nice To Haves

High school diploma or equivalent.
Previous experience in retail, food service, or customer-facing roles.
Basic knowledge of POS systems and cash-handling procedures.
CPR and First Aid training.
Basic Microsoft Office skills.

Responsibilities

Greet customers enthusiastically and professionally and create a welcoming environment.
Provide friendly, efficient, and accurate checkout service while maintaining a positive attitude.
Follow the company’s Four Steps of Customer Service and communicate promotions, loyalty programs, and product recommendations.
Represent the company professionally in appearance, communication, and conduct.
Operate the POS system for cash, credit, and debit transactions; issue receipts and process refunds or exchanges according to policy.
Give correct change and perform safe drops, cash counts, and end-of-shift drawer balancing according to procedures.
Verify identification for age-restricted items and credit transactions.
Stock shelves, coolers, and displays; keep products organized, correctly priced, and visually appealing.
Maintain signage, promotional materials, and pricing accuracy; remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
Keep sales floors, counters, and displays neat, clean, and clutter-free.
Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain drinks, and roller grills.
Follow food safety, sanitation, and temperature guidelines; clean and sanitize equipment regularly.
Maintain cleanliness of the facility, including restrooms, fueling areas, and trash disposal.
Refill windshield washer stations, paper towels, and squeegees at the pumps.
Follow safety procedures and emergency response protocols, including knowledge of shutoff systems; promptly report equipment malfunctions and safety hazards to management.
Follow the shift duties checklist for assigned shifts.
Understand and assist with car wash operations when applicable.
Perform other job-related duties as assigned by management.