Part-Time Gas Station Cashier/Customer Service Representative

Hassan & Sons Inc•Klamath Falls, OR

12d•$0 - $15•Onsite

About The Position

The Customer Service Representative (CSR) supports daily gas station store operations under the general supervision of the Store Manager and District Operations Manager. The role focuses on exceptional customer service, cashiering, store presentation, food and beverage quality, and maintaining a safe, welcoming environment. The CSR represents H&S Energy and aims to create a positive customer experience through friendly interactions, product knowledge, and efficient service. The position includes mid and night shifts: 10:00 AM–6:30 PM and 1:30 PM–10:00 PM. Open availability is a plus. Work may take place indoors and outdoors in various weather conditions, with exposure to cleaning chemicals, fuel fumes, and typical retail-fuel-environment noise. Physical activities include frequent standing, walking, bending, and lifting up to 50 pounds. Reasonable accommodations will be provided as required by law.

Requirements

Strong customer service and communication skills.
Ability to multitask and stay organized in a fast-paced setting.
Self-motivated and dependable, with strong follow-through and attention to detail.
Ability to follow directions, take initiative, and maintain professionalism under pressure.
Comfort using computers and POS systems.
Flexible availability, including nights, weekends, and holidays.
Ability to perform frequent standing, walking, bending, and lifting up to 50 pounds.
Ability to use hands, arms, and vision to operate POS systems and restock merchandise.
Ability to work indoors and outdoors in various weather conditions.
Ability to communicate clearly and effectively in person and over the phone.

Nice To Haves

High school diploma or equivalent.
Previous experience in retail, food service, or customer-facing roles.
Basic knowledge of POS systems and cash-handling procedures.
CPR and First Aid training.
Basic Microsoft Office skills.
Open availability.

Responsibilities

Greet customers enthusiastically and professionally and create a welcoming environment.
Provide friendly, efficient, and accurate checkout service while maintaining a positive attitude.
Follow the company’s Four Steps of Customer Service and support strong customer satisfaction and Mystery Shop performance.
Communicate promotions, loyalty programs, and product recommendations to customers.
Represent the company professionally in appearance, communication, and conduct.
Operate the POS system for cash, credit, and debit transactions.
Give correct change, issue receipts, and process refunds and exchanges according to company policy.
Perform safe drops, cash counts, and end-of-shift drawer balancing according to standard procedures.
Verify identification for age-restricted items and credit transactions.
Stock shelves, coolers, and displays; keep products organized, correctly priced, and visually appealing.
Maintain signage, promotional materials, and pricing accuracy.
Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
Keep the sales floor, counters, and displays neat, clean, and uncluttered.
Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain drinks, and roller grills.
Follow food safety, sanitation, and temperature guidelines.
Regularly clean and sanitize equipment.
Maintain cleanliness throughout the facility, including restrooms, fueling areas, and trash disposal.
Refill windshield washer stations, paper towels, and squeegees at the pumps.
Follow safety procedures and emergency response protocols, including knowing shutoff systems.
Report equipment malfunctions and safety hazards to management promptly.
Follow the shift duties checklist for assigned shifts.
Understand and assist with car wash operations, if applicable.
Perform other job-related duties as assigned by management.