Part-Time Gas Station Cashier/Customer Service Representative
About The Position
The Customer Service Representative (CSR) supports daily gas station store operations under the general supervision of the Store Manager and District Operations Manager. The role upholds H&S Energy’s commitment to exceptional customer service and is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe, welcoming environment. The CSR represents the company through friendly interactions, product knowledge, and efficient service. The position is scheduled from 2:00 PM to 10:30 PM. Duties include serving customers and operating the register, handling cash, stocking and maintaining merchandise displays, preparing and maintaining self-serve food and beverage stations, and keeping the facility clean and safe. The employee follows assigned shift checklists, supports car wash operations if applicable, and performs other job-related duties assigned by management.
Requirements
- Strong customer service and communication skills.
- Ability to multitask and stay organized in a fast-paced setting.
- Self-motivated and dependable, with follow-through and attention to detail.
- Ability to follow direction, take initiative, and remain professional under pressure.
- Comfort using computers and POS systems.
- Ability to work effectively in a team environment.
- Flexible availability, including nights, weekends, and holidays.
- Frequent standing, walking, bending, and lifting up to 50 pounds.
- Ability to use hands, arms, and vision to operate POS systems and restock merchandise.
- Ability to work indoors and outdoors in varying weather conditions.
- Ability to communicate clearly and effectively in person and over the phone.
Nice To Haves
- High school diploma or equivalent.
- Previous experience in retail, food service, or customer-facing roles.
- Basic knowledge of POS systems and cash-handling procedures.
- CPR and First Aid training.
- Basic Microsoft Office skills.
Responsibilities
- Greet customers enthusiastically and professionally, creating a welcoming environment.
- Provide friendly, efficient, and accurate checkout service while maintaining a positive attitude.
- Follow the company’s Four Steps of Customer Service and support customer satisfaction and Mystery Shop performance.
- Communicate promotions, loyalty programs, and product recommendations.
- Represent the company professionally in appearance, communication, and conduct.
- Operate the POS system for cash, credit, and debit transactions; issue correct change and receipts; and process refunds or exchanges according to company policy.
- Perform safe drops, cash counts, and drawer balancing at the end of the shift.
- Verify identification for age-restricted purchases and credit transactions.
- Stock shelves, coolers, and displays; maintain signage and promotional materials; and ensure pricing accuracy.
- Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
- Keep sales floors, counters, and displays neat, clean, and uncluttered.
- Prepare and maintain self-serve and ready-to-eat food and beverage stations, including coffee, fountain drinks, and roller grills.
- Follow food safety, sanitation, and temperature guidelines and regularly clean and sanitize equipment.
- Clean the facility, including restrooms, fueling areas, and trash disposal areas.
- Refill windshield washer stations and replenish paper towels and squeegees at the pumps.
- Follow safety procedures and emergency response protocols, including understanding shutoff systems.
- Report equipment malfunctions and safety hazards to management promptly.
- Follow the station shift duties checklist and assist with car wash operations if applicable.
- Perform other job-related duties assigned by management.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
