Gaming Surveillance Operator - Excalibur

MGM Resorts International • Cary, NC

1d • Onsite

About The Position

The Gaming Surveillance Operator monitors casino gaming activities to protect the integrity of gaming operations, identify suspicious activity, and ensure compliance with gaming regulations and established procedures. The role uses surveillance technology to observe, investigate, and document gaming-related incidents and collaborates with Security, Casino Operations, and other departments.

Requirements

• Must be at least 21 years of age.
• Familiarity with casino Table Games and Poker, including game rules, betting procedures, and payouts.
• Previous experience in Surveillance or a strong working knowledge of casino gaming operations.
• Flexible availability to work day, swing, and graveyard shifts.

Responsibilities

• Use CCTV technology and VMS equipment to monitor for suspicious activity, gaming irregularities, and potential violations of established procedures.
• Monitor casino operations and personnel in Table Games, Casino Cage, Count Room, Slots, Poker, and Race & Sportsbook for compliance with applicable laws, gaming regulations, and company policies and procedures.
• Review recorded surveillance footage to investigate incidents, disputes, procedure errors, risk management issues, theft, guest complaints, and unusual gaming activity, and prepare required written reports.
• Monitor and operate facial recognition software, license plate recognition systems, panic alarm systems, and access control systems as applicable.
• Evaluate casino players for advantage play, game protection concerns, and suspicious activities through live observation, review, and game evaluation software or programs.
• Cooperate with the local Gaming Authority and coordinate with and assist other law enforcement agencies as necessary.
• Maintain current knowledge of gaming regulations, game rules, and company policies and procedures while preserving strict confidentiality of surveillance operations and sensitive information.

Benefits

• Wellness incentive programs to support physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs and networking opportunities, as well as community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed