Gaming Attendant

Churchill Downs Incorporated • Owensboro, KY

7d

About The Position

The Gaming Attendant is responsible for providing patrons with a safe, enjoyable, and efficient gaming experience. The role involves monitoring gaming machines, assisting customers, ensuring compliance with gaming regulations, handling cash transactions, and performing minor maintenance tasks as needed. Gaming Attendants work with team members, including security and hospitality staff, and coordinate with technicians on major repairs or technical issues.

Requirements

• Excellent interpersonal and customer service skills.
• Strong verbal communication abilities.
• Effective problem-solving and troubleshooting skills.
• Basic understanding of gaming machines and related technology.
• Ability to accurately handle cash and financial transactions.
• Ability to work effectively as part of a team.
• High school diploma or equivalent required.
• Must obtain and maintain all gaming licenses or certifications required by local or state authorities.

Nice To Haves

• Previous customer service or gaming industry experience.

Responsibilities

• Greet patrons professionally and assist with game rules, machine operation, and general inquiries.
• Monitor gaming machines, report malfunctions, and perform minor troubleshooting when appropriate.
• Comply with local, state, and federal gaming regulations, including verifying patron age and promoting responsible gaming practices.
• Handle cash transactions, process payouts, and maintain balanced cash drawers.
• Maintain cleanliness and organization of gaming areas and perform routine machine maintenance.
• Coordinate with technicians for major repairs or technical issues.
• Collaborate with team members, including security and hospitality staff, to support smooth operations and a positive patron experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED