Gaming Attendant

Churchill Downs Incorporated•Henrico, VA

6d•Onsite

About The Position

Colonial Downs Group is seeking a Gaming Attendant to service guests, build guest relationships, pay hand-pay jackpots, and perform minor repairs on historical horse racing (HHR) machines. The role also supports machine readiness, guest service, accurate paperwork, and compliance with company policies and state regulations. Compensation is $11 per hour plus tips. The position requires standing and walking for the duration of the shift. Duties may involve nights, weekends, holidays, and long hours. The work environment is usually moderate to loud and may include crowds, flashing lights, and secondhand smoke, depending on the assigned station and guest volume.

Requirements

High school diploma or equivalent.
Must obtain and maintain a valid racing license.
Excellent verbal and written communication skills.
Able to stand and walk for the duration of the shift.
May be required to lift up to 50 pounds.
May be required to work long hours, including nights, weekends, and holidays.

Nice To Haves

Excellent guest service skills in a high-volume environment.
Knowledge of gaming operations, rules, and regulations.
Six months of experience in a related field; other combinations of education and experience may be considered.

Responsibilities

Complete department paperwork and data entry accurately, including jackpot slips, tax documents, and guest claim forms, and ensure required signatures are obtained.
Maintain electronic components, systems, and peripherals of HHR machines, including performing preventive maintenance during downtime.
Maintain confidentiality of privileged information according to company procedures, policy, and state regulations.
Know the HHR machines on the gaming floor and determine proper payouts.
Protect company assets by following company policies and state and regulatory requirements, including Internal Controls Policies and Procedures, the Responsible Gaming Plan, and Title 31.
Ensure gaming devices operate properly and promptly request technical or supervisory assistance when needed.
Promote player card usage on the gaming floor.
Maintain paper levels in terminals for optimal play.
Read gaming floor glass and pay table information and recall vital game histories.
Notify the shift supervisor of irregularities in guests’ play.
Ensure HHR machines function properly and are available for guest play.
Maintain knowledge of basic Virginia Racing Commission rules and regulations.
Maintain knowledge of company policies and follow safety protocols and procedures.
Perform other related duties as assigned.