Gaming Attendant

Churchill Downs Incorporated • New Kent, VA

1d

About The Position

The Gaming Attendant services guests and builds relationships with them, pays hand-pay jackpots, and performs minor repairs on Historical Horse Racing (HHR) machines. The role supports reliable gaming-floor operations by maintaining machines, processing required paperwork, promoting player card usage, and following company policies and state and regulatory requirements. The position pays $11.00 per hour plus tips.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Must obtain and maintain a valid racing license.

Nice To Haves

• Excellent guest service skills in a high-volume environment.
• Knowledge of gaming operations, rules, and regulations.
• Six months of experience in a related field.
• Other combinations of education and experience may be considered.

Responsibilities

• Complete and accurately enter department paperwork and data, including jackpot slips, tax documents, and guest claim forms, ensuring all required signatures are obtained.
• Maintain the electronic components, systems, and peripherals of HHR machines and perform preventative maintenance during downtime.
• Maintain the confidentiality of privileged information in accordance with company procedures, policies, and state regulations.
• Know the HHR machines on the gaming floor and determine proper payouts.
• Protect company assets by following company policies and state and regulatory requirements, including Internal Controls Policies and Procedures, the Responsible Gaming Plan, and Title 31.
• Ensure gaming devices operate properly and promptly request technical or supervisory assistance when needed.
• Promote player card usage on the gaming floor.
• Maintain paper levels in terminals for optimal play.
• Read gaming floor glass and pay-table information and recall vital game histories.
• Notify the shift supervisor of irregularities in guests’ play.
• Ensure HHR machines function properly and are available for guests to play.
• Maintain knowledge of basic Virginia Racing Commission rules and regulations.
• Maintain knowledge of company policies and follow safety protocols and procedures.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED