Gaming Assistant Shift Manager

Churchill Downs Incorporated•Berlin, MD

5d•Onsite

About The Position

Ocean Downs Casino is seeking a Gaming Assistant Shift Manager for a full-time, year-round position. The role helps create an entertaining guest experience while supervising table games, supporting dealers, ensuring accurate transactions and paperwork, and protecting the integrity of assigned games and assets. The position requires compliance with Maryland State Lottery regulations and company internal controls, along with effective guest service and team communication. The casino is located in Berlin, Maryland, approximately 10 minutes from Ocean City.

Requirements

At least two years of experience as a Table Games Dealer.
At least six months of experience as a Table Games Supervisor.
Effective knowledge of casino management software and live games equipment.
Good game protection skills and knowledge.
English communication ability sufficient to perform the necessary functions of the position.
Ability to comprehend, retain, and execute written, verbal, and demonstrated directions, explanations, and guidance consistently.
Ability to work in a fast-paced environment and communicate effectively with guests, coworkers, and management.
Must be able to obtain and maintain a license issued by the Maryland State Lottery Agency, as required of gaming establishment employees.
High school diploma or equivalent required.
Ability to lift, push, or pull up to 50 pounds repeatedly without difficulty.
Ability to sit, walk, or stand for extended periods without difficulty.
Ability to work a flexible schedule based on business needs, including days, evenings, nights, weekends, and holidays.

Nice To Haves

College degree preferred.

Responsibilities

Create and maintain an entertaining environment where service excellence is delivered.
Greet guests warmly and sincerely on and off the game.
Conduct and enforce table transactions and provide signatory validations in accordance with company and regulatory rules.
Monitor and supervise dealers and table games activities.
Coach team members to maintain and improve performance, promotion, and productivity through positive motivation.
Advise management of progress, disputes, problems, suspicious activity, and substantial play.
Ensure the accuracy and completion of signatory paperwork and transactions.
Protect the integrity of assigned games, currency, chips, playing cards, dice, and other assets in assigned areas.
Comply with State Lottery Regulations and Company Internal Controls.
Promote company marketing and promotional events, answer guest questions, and ensure dealers are briefed accordingly.
Make suggestions and recommendations to enhance services and operations.
Promote outstanding customer relations, honesty, and trust among the team.
Perform other duties as assigned.