Gaming Ambassador 2nd Shift

Red Mile Inc•Lexington, KY

3d•$12 - $18

About The Position

HHR Attendants promote outstanding customer service, professionalism, safety, and security in their assigned zone on the wagering floor. They assist patrons with Historical Horse Racing (HHR) terminals, address questions about terminal functions, payouts, and handicapping, and provide minor repairs to resolve machine malfunctions while coordinating with the HHR department as needed. The role also involves maintaining terminal supplies and wagering-floor cleanliness, following payout policies, documenting transactions, and reporting malfunctions, disputes, guest needs, and suspicious activity.

Requirements

High school diploma or high school equivalency diploma.
Basic math skills.
Basic computer skills and ability to operate Historical Horse Racing Terminals with minimal to no supervision.
Ability to read and complete standard forms.
Strong interpersonal skills and the ability to contribute to a team environment.
Ability to communicate in English.
Willingness and ability to work cooperatively with other team members.
Ability to work weekends and holidays, as well as flexible shifts and hours based on business needs.
Excellent guest-service skills and ability to interact constantly with guests.
Ability to occasionally lift and/or move up to 40 pounds; walk or stand for long periods; and occasionally use hands and fingers, handle or feel, reach, climb or balance, stoop, kneel, crouch or crawl, talk, and hear.

Nice To Haves

Previous experience in a guest-service position.
Previous money-handling experience.
Bilingual Spanish skills.

Responsibilities

Educate patrons and answer questions about HHR terminals, terminal functions, payouts, and handicapping.
Walk the designated zone to provide guest service and check that instant racing terminals are functioning correctly.
Keep instant racing terminals stocked with ticket paper to minimize downtime.
Participate in jackpot payouts in accordance with Red Mile payout policies when necessary.
Notify a Supervisor or above of terminal malfunctions.
Record transactions involving malfunctioning terminals in the M.E.A.L. book.
Notify a Supervisor or above of guest disputes and guest needs.
Notify a Supervisor or above of suspicious activity on instant racing terminals.
Maintain current knowledge of policies and procedures.
Promote departmental and Red Mile promotions to guests.
Provide prompt, courteous, and efficient service while following Red Mile Service Standards.
Maintain wagering-floor cleanliness by clearing refuse and pushing in terminal chairs.