GAMES FLOOR SUPERVISOR - PART TIME
About The Position
The Table Games Floor Supervisor will be responsible for observing all games, players, and dealers to ensure accuracy and protection of the Table Games department. This role requires maintaining a high quality of guest service, protecting company assets for maximum profitability, and enforcing all table game policies and procedures while ensuring excellent guest service. The supervisor will apply knowledge of dealing procedures and house rules to preserve the security and integrity of games, verify bankrolls, monitor games, and provide excellent customer service by answering questions, resolving disputes, and filling requests. Additionally, the role involves assisting in training and evaluating subordinate team members, accurately tracking player actions, operating games in accordance with gaming laws and company policies, verifying the accuracy of documents, communicating pertinent information to management, maintaining proper bankroll levels, notifying management of unusual activity, and creating a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction. The supervisor will also check for proper identification of guests appearing to be under 35 years old and perform other duties as assigned.
Requirements
- Must be able to perform simple math
- Must have knowledge of all games supervised
- Identification that establishes identity
- Identification that establishes the right to work in the United States
- Gaming Card
- Tam Card
Nice To Haves
- Must be able to learn or have working knowledge of CMS
- Must be able to learn or have working knowledge of PitBoss
- Must be able to learn or have working knowledge of Super-PlayMate
- Must be able to learn or have working knowledge of New Wave
Responsibilities
- Maintaining a high quality of guest service.
- Always exhibiting a positive and professional attitude with team members and guests.
- Protecting the assets of the company to ensure maximum profitability.
- Enforcing all table game policies and procedures while ensuring excellent guest service.
- Applying knowledge of dealing procedures including house rules to preserve the security and integrity of games.
- Verifying all bankrolls from previous shifts to ensure accuracy.
- Monitoring games and maintaining appropriate game pace.
- Providing excellent customer service by answering questions, resolving disputes and filling requests.
- Assisting in training and evaluating subordinate team members in a fair and equitable manner.
- Accurately tracking player actions by noting buy-ins, length of play, win / loss, and average bet.
- Operating all games in accordance with gaming laws and company policies.
- Verifying the accuracy of documents signed and ensuring procedures are accurately followed.
- Communicating pertinent information to management in a timely and responsible manner.
- Maintaining proper bankroll levels to accommodate existing or anticipated play.
- Notifying management immediately of any unusual activity of play.
- Creating a work environment which promotes teamwork, recognition, mutual respect, and employee satisfaction.
- Performing all duties as deemed necessary for the success of the department.
- Check for proper identification of a guest appearing to be under the age of 35 years old.
- Other duties as assigned.
- Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
- Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
- Adhere to all appearance and uniform standards.
- Maintain an open line of communication with Managers.
- Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
- Ability to accept performance feedback in a professional manner.
- Regular attendance on all scheduled shifts is considered an essential function of the job.
- Arriving on time for all scheduled shifts is considered an essential function of the job.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
