Game Tech

Dave & Buster's Inc.•Braintree, MA

1d•$15 - $21

About The Position

Gaming Support Techs, also called Midway Techs, repair and maintain the building’s games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions in the Midway. The role combines equipment maintenance, Guest service, merchandise and supply upkeep, and general store maintenance in a lively, fast-paced environment. Team Members are expected to provide a positive Guest experience, communicate effectively with Guests and colleagues, and work cooperatively with other Team Members. The position may require working days, nights, and/or weekends.

Requirements

Must be at least 18 years of age.
Must be friendly, able to smile frequently, and able to communicate clearly with Guests and other Team Members.
Must be able to work days, nights, and/or weekends as required.
Must be able to work off an extension ladder.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to move about the facility and stand for long periods.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.

Nice To Haves

Technical and/or electrical skills are preferred, but not required.

Responsibilities

Repair and maintain amusement equipment in a timely manner.
Load and refill tickets in redemption games, securing ticket storage areas.
Assist Guests with requests, answer questions, make recommendations, and communicate service information.
Greet Guests with a positive attitude, bid them farewell, invite them to return, and notify a Manager when a Guest appears unhappy.
Keep the immediate supervisor informed of significant problems and take corrective action or suggest alternatives as appropriate.
Stock, display, and secure merchandise in storage areas, and conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies, bring work areas up to standard, and discuss problem areas with a Manager.
Review and maintain the cleanliness and organization of Midway games, ensuring games are clean and unobstructed.
Position and set up displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the tech room and storage areas.
Perform daily, weekly, monthly, and quarterly game maintenance safely and efficiently as directed by management.
Assist with general store maintenance as directed by management.
Assist other Team Members as needed and foster a cooperative, harmonious working environment.