Game Support Tech

Dave & Buster's Inc.•Nashville, TN

1d•$7 - $19

About The Position

Game Support Techs, also called Gaming Support Techs or Midway Techs, repair and maintain the building’s games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions in the midway. The role combines equipment maintenance with Guest service, merchandise and supply support, and general store upkeep. Technical and/or electrical skills are preferred but not required. Candidates must be at least 18 years old.

Requirements

Must be at least 18 years of age.
Must demonstrate the ability to communicate clearly with Guests and other Team Members.
Must be friendly and able to smile frequently while working days, nights, and/or weekends as required.
Must be able to work off an extension ladder.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to move about the facility and stand for long periods.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.

Nice To Haves

Technical and/or electrical skills.

Responsibilities

Deliver a positive Guest experience in a fun environment.
Keep the immediate supervisor informed about significant problems or unusual matters, take corrective action when appropriate, and suggest alternatives as needed.
Provide timely and accurate service, manage wait times, and communicate with Guests, Team Members, and Managers.
Greet Guests positively and enthusiastically, including greeting Guests as they enter the Midway.
Repair and maintain amusement equipment in a timely manner.
Load and refill tickets in redemption games and secure ticket storage areas.
Assist Guests with requests and questions, make recommendations, and bid farewell while checking satisfaction and inviting them to return.
Notify a Manager about Guests who appear unhappy.
Stock, display, and secure merchandise in storage areas, and conduct merchandise inventory during and after shifts when applicable.
Check and restock supplies, bring areas up to standard, and discuss problem areas with a Manager.
Review Midway games for cleanliness and organization, keeping games clean and unobstructed.
Position and set up displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the tech room and storage areas.
Perform daily, weekly, monthly, and quarterly game maintenance as directed by management, efficiently and safely.
Assist with general store maintenance as directed by management.
Assist other Team Members and maintain cooperative working relationships that support morale, productivity, and efficiency.