Game Tech

Dave & Buster's Inc.•Manchester, CT

2d•$17 - $21

About The Position

Dave & Buster’s Game Techs, also referred to as Gaming Support Techs or Midway Techs, repair and maintain the building’s games, simulators, and technical equipment. They assist Guests and help maintain ideal player conditions in the midway. The role combines equipment maintenance with Guest service, merchandise and supply upkeep, and general store maintenance. Team Members work days, nights, and/or weekends as required in a noisy, fast-paced environment.

Requirements

Must be at least 18 years of age.
Must clearly communicate with Guests and other Team Members.
Must work days, nights, and/or weekends as required.
Must be able to work off an extension ladder, move around the facility, stand for long periods, read and write handwritten notes, and lift and carry up to 30 pounds.
Must be able to work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

Technical and/or electrical skills are preferred but not required.

Responsibilities

Repair and maintain amusement equipment, games, simulators, and technical equipment in a timely manner.
Assist Guests with requests and questions, make recommendations, and provide friendly, timely service.
Greet Guests entering the Midway and bid farewell to departing Guests; check that their experience was satisfactory and invite them to return.
Notify a Manager when a Guest appears unhappy.
Load and refill tickets in redemption games, taking care to secure ticket storage areas.
Stock, display, and secure merchandise in storage areas, and conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies, bring areas up to standard, and discuss problem areas with a Manager.
Review Midway games for cleanliness and organization, ensuring games are clean and unobstructed.
Position and set up displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the tech room and storage areas.
Perform daily, weekly, monthly, and quarterly game maintenance safely and efficiently as directed by management.
Assist with general store maintenance and support other Team Members as needed.
Keep the immediate supervisor informed of significant problems or unusual matters, take corrective action when necessary, or suggest alternatives.
Communicate information to Guests, Team Members, and Managers as needed, including managing wait times.
Maintain cooperative and harmonious working relationships with other Team Members.