Game Tech

Dave & Buster's Inc.•Schaumburg, IL

22h•$16 - $20

About The Position

Dave & Buster’s Gaming Support Techs, also called Midway Techs, repair and maintain the building’s games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions in the midway. The role combines equipment maintenance with Guest service, merchandise and supply upkeep, and general store maintenance. Team Members work days, nights, and/or weekends as required in a noisy, fast-paced environment.

Requirements

Must be at least 18 years of age.
Must clearly communicate with Guests and other Team Members.
Must work days, nights, and/or weekends as required.
Must be able to work off an extension ladder.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to move about the facility and stand for long periods.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.

Nice To Haves

Technical and/or electrical skills are preferred, but not required.

Responsibilities

Repair and maintain amusement equipment in a timely manner.
Load and refill tickets in redemption games and secure ticket storage areas.
Assist Guests with requests, answer questions, make recommendations, and provide a positive experience.
Communicate service information to Guests, Team Members, and Managers, and notify a Manager about Guests who appear unhappy.
Keep the supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives as appropriate.
Stock, display, and secure merchandise in storage areas, and conduct merchandise inventory during and after shifts if applicable.
Check and restock supplies, bring areas up to standard, and discuss problem areas with a Manager.
Keep midway games clean, organized, and unobstructed.
Position and set up displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the tech room and storage areas.
Perform daily, weekly, monthly, and quarterly game maintenance as directed by management, efficiently and safely.
Assist with general store maintenance and support other Team Members as needed.
Maintain cooperative and productive working relationships with other Team Members.