Game Support Representative (Temporary Assignment)

Hasbro•Renton, WA

3d•Hybrid

About The Position

The Game Support Representative (Product Replacement) supports Wizards of the Coast by providing customer service and processing replacement-product requests. The role interacts directly with customers and processes and ships products to consumers. It is a temporary assignment through Workwell; the selected individual will be employed and paid by Workwell as a W-2 employee, not by Wizards of the Coast or Hasbro. The position is based in Renton, Washington, and follows a hybrid schedule. Employees work onsite Tuesdays, Wednesdays, and Thursdays, with the option to work remotely or onsite Mondays and Fridays. The assignment duration is 12 months, and the hourly pay rate is $21.65 USD.

Requirements

At least 2 years of customer service experience, including experience in a fast-paced environment.
Strong understanding of customer service principles, skills, processes, and techniques.
Ability to write clear customer-facing and internal communications.
Initiative to investigate issues and recommend updates to procedures and policy.
Ability to stay familiar with an evolving product catalog and understand what is meaningful to customers.
Experience with CRM systems, inventory management, and Microsoft Office.
High school diploma or equivalent experience.

Nice To Haves

Familiarity with Zendesk, Microsoft Teams, and Confluence.

Responsibilities

Provide customer service via email through the company CRM.
Use public-facing communications about company and partner products to support customers.
Identify customer concerns and validate requests for replacement products, helping improve customer sentiment after a poor product experience.
Process domestic and international shipping orders.
Use provided tools and guides to resolve problems and escalate issues when appropriate.