Game Show Host (Mid Shift 3pm-11pm)

Playtech•Atlantic City, NJ

10d

About The Position

PT Services (New Jersey) LLC, part of Playtech, operates live gaming studios with state-of-the-art cameras and live streaming. The Game Show Host presents games in a live-streaming environment while following applicable gaming regulations, company policies, game procedures, schedules, and computer prompts. The host creates an engaging atmosphere, entertains and communicates with players, and provides timely, professional assistance with general game questions. The role also involves reporting risks, mistakes, problems, and unusual activity; attending training and briefings; participating in promotional photo and video shoots when required; maintaining professional communication and confidentiality; and performing additional duties assigned by management. The position requires a high school diploma or GED, a minimum of one year of customer service experience, basic computer skills, and the ability to obtain a New Jersey Gaming License and West Virginia Casino Employee Registration. Hosts must be at least 21 years old, able to work varied shifts including nights, weekends, and holidays, and able to perform repetitive card handling and gaming-equipment tasks. The advertised mid shift is 3 p.m. to 11 p.m. Pay is $18 per hour, plus pooled tips and an hourly performance bonus ranging from $0 to $5.00.

Requirements

High school diploma or GED.
At least 21 years of age.
At least 1 year of customer service experience.
Basic computer skills, including MS Office and electronic mail.
Excellent customer service and interpersonal skills for communicating with customers in a live-streaming environment.
Ability to maintain a professional demeanor, including speech, appearance, and posture, in a fast-paced environment.
Ability to handle potential guest conflicts professionally while maintaining guest service standards.
Ability to deal, sort, shuffle, and count cards, and operate other gaming equipment involving highly repetitive hand and arm movement.
Ability to work a variety of shifts, including nights, weekends, and holidays.
Punctuality and attention to detail.
Ability to wear assigned uniforms.
Ability to obtain a New Jersey Gaming License and West Virginia Casino Employee Registration.

Responsibilities

Present games in a live-streaming environment in compliance with gaming regulations, company regulations, and studio policies and procedures.
Learn, understand, and execute the rules of video-stream games.
Conduct live games according to the assigned table schedule, game procedures, and computer prompts, following instructions from Pit-bosses and Trainers.
Follow updates and amendments to game-leading procedures and comply with studio rules and other management policies.
Create a fun, engaging atmosphere and entertain customers with high energy.
Adapt to unexpected situations and changes during games.
Communicate clearly with players, connect with them, and help them feel part of the show.
Provide timely, accurate, and professional assistance with general game questions, following chat policy.
Immediately report risks, mistakes, problems, and unusual activity in company premises to the Pit-boss.
Attend required educational events, briefings, and sessions to improve professional skills and learn procedures.
Participate in company marketing promotions, including photo and video shoots, as required by management.
Maintain professional and clear communication with management and peers.
Keep confidential information restricted to authorized company individuals.
Perform additional duties as instructed by management.