Seasonal Game Guide (Downtown Seattle)

The Escape Game•Seattle, WA

3d•Onsite

About The Position

Game Guides at The Escape Game are hospitality-focused team members who lead guests through immersive escape-room games and help create fun, memorable visits. They welcome groups of 2–12 with an upbeat, conversational introduction, connect with guests of all ages, explain the games and products, and use software to monitor team progress and assist guests during gameplay. After each game, they celebrate with guests, recap the experience, and reset the game components accurately and efficiently. The role also supports smooth daily operations by checking and maintaining game components, cleaning the games and facility, restocking inventory, completing reports, and keeping assigned games on schedule. Game Guides are expected to resolve service failures graciously and help ensure every guest leaves happy. This is a seasonal position in Downtown Seattle.

Requirements

Flexible availability to work nights, weekends, and/or holidays.
Ability to handle job-related physical activity, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs.
Ability to use small tools and strong magnets when resetting games.
Ability to quickly reset numerous locks, drawers, shelves, and game components within the time frames outlined in training.
Excellent communication skills when speaking with guests.
Ability to align with The Escape Game’s Uniform Standards.

Responsibilities

Embody the company’s mission, vision, and values during every shift.
Lead groups of 2–12 in friendly conversation and make meaningful connections with guests.
Explain The Escape Game’s games and products enthusiastically.
Use Game Guide software to monitor games and assist guests.
Use the Human-Machine Interface (HMI) to operate games.
Recap the experience during the outro.
Ensure game components function properly.
Use setup sheets to reset games accurately and within required time frames.
Clean games and the facility.
Manage time effectively and keep assigned games on schedule.
Restock inventory and complete necessary reports.
Resolve service failures immediately and graciously.
Help ensure every guest has a five-star experience and leaves happy.