Game Guide Seasonal
About The Position
Game Guides are hospitality-focused team members who anticipate and serve guests’ needs and help make each visit fun and memorable. They lead groups of 2–12 guests through immersive escape-room games, introducing the experience in an upbeat, conversational way and connecting with guests of all ages. During gameplay, they use company software to monitor team progress and assist guests. After each game, they celebrate with guests, recap the experience, and accurately and efficiently reset game components. The role also includes maintaining the facility and games, supporting smooth operations, and promptly resolving service issues. This is a seasonal role located at Easton Town Center. The schedule requires flexible availability, including nights, weekends, and/or holidays. Listed benefits apply to full-time team members.
Requirements
- Flexible availability to work nights, weekends, and/or holidays.
- Ability to perform job-related physical activity, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs.
- Ability to use small tools and strong magnets when resetting games.
- Ability to reset numerous locks, drawers, shelves, and game components quickly within specified time frames.
- Excellent communication skills when speaking with guests.
- Ability to align with the company’s Uniform Standards.
Responsibilities
- Embody the company’s mission, vision, and values during every shift.
- Lead groups of 2–12 guests in friendly conversation.
- Collect information and make meaningful connections with guests.
- Explain the company’s games and products enthusiastically.
- Use Game Guide software to monitor games and assist guests.
- Use HMI (Human-Machine Interface) to operate games.
- Recap the experience for guests in the outro.
- Ensure game components function properly.
- Use setup sheets to reset games accurately.
- Clean games and the facility.
- Stay on schedule for assigned games through timeliness and effective time management.
- Restock inventory.
- Complete necessary reports.
- Resolve service failures immediately and graciously.
- Help ensure each guest has a five-star experience and leaves happy.
- Reset locks, drawers, shelves, and game components quickly within time frames established in training.
- Perform minor game repairs.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Employee discount
- Vision insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Flexible schedule
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What This Job Offers
Education Level
No Education Listed
