Game Guide Seasonal

The Escape Game • Lone Tree, CO

2d • Onsite

About The Position

Game Guides at The Escape Game provide hospitality-focused service and lead guests through immersive escape-room games. They introduce groups of 2–12 guests to the experience, connect with guests of all ages, and help make each visit fun and memorable. During gameplay, they use TEG software to monitor team progress and assist guests. After each game, they celebrate with guests and accurately and efficiently reset game components.

Game Guides help maintain an upbeat guest experience while supporting smooth operations. Their work includes explaining games and products, operating games through a human-machine interface, resolving service failures, cleaning and restocking, completing reports, and ensuring games stay on schedule. The role is located at Park Meadows Mall and requires availability for nights, weekends, and/or holidays.

Requirements

• Flexible availability, including nights, weekends, and/or holidays.
• Ability to perform job-related physical activities, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
• Ability to use small tools and strong magnets when resetting games.
• Ability to quickly reset numerous locks, drawers, shelves, and game components within time frames specified in training.
• Excellent communication skills when speaking with guests.
• Ability to align with TEG’s Uniform Standards.

Responsibilities

• Embody The Escape Game’s mission, vision, and values during every shift.
• Lead groups of 2–12 guests in fun, friendly conversation.
• Collect information from guests and make meaningful connections.
• Enthusiastically explain TEG games and products.
• Use Game Guide software to monitor games and assist guests.
• Use the Human-Machine Interface (HMI) to operate games.
• Give guests a recap of their experience in the outro.
• Ensure game components function properly.
• Use setup sheets to reset games accurately and within assigned time frames.
• Clean games and the facility.
• Manage time effectively and stay on schedule for assigned games.
• Restock inventory and complete necessary reports.
• Resolve service failures immediately and graciously.
• Ensure each guest has a five-star experience and leaves happy.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule

What This Job Offers

• Education Level: No Education Listed