Game Guide Seasonal

The Escape Game • St. Louis, MO

2d

About The Position

Game Guides at The Escape Game deliver a fun, memorable guest experience by leading groups of 2–12 through immersive escape-room games. They introduce the experience in an upbeat, conversational way, connect with guests of all ages, and use Game Guide software to monitor gameplay and assist teams. After each game, they celebrate with guests and reset the game components accurately and efficiently. The role also involves maintaining the games and facility, staying on schedule, restocking inventory, completing reports, and resolving service failures graciously.

Requirements

• Flexible availability, including nights, weekends, and/or holidays.
• Ability to perform job-related physical activities, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
• Ability to use small tools and strong magnets when resetting games.
• Ability to reset numerous locks, drawers, shelves, and game components quickly within time frames outlined in training.
• Excellent communication skills when speaking with guests.
• Alignment with the company’s Uniform Standards.

Responsibilities

• Embody the company’s mission, vision, and values during every shift.
• Lead groups of 2–12 guests in fun, friendly conversation.
• Collect information and build meaningful connections with guests.
• Explain the company’s games and products enthusiastically.
• Use Game Guide software to monitor games and assist guests.
• Use the Human-Machine Interface (HMI) to operate games.
• Recap the experience for guests in the outro.
• Ensure game components function properly.
• Use setup sheets to reset games accurately.
• Clean games and the facility.
• Manage time effectively and stay on schedule for assigned games.
• Restock inventory and complete necessary reports.
• Resolve service failures immediately and graciously.
• Ensure each guest has a five-star experience and leaves happy.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed