Game Guide Seasonal

The Escape Game • Dedham, MA

13d • $0 - $16

About The Position

Game Guides at The Escape Game are hospitality-focused team members who anticipate guests’ needs, provide enthusiastic service, and help make each visit memorable. They lead groups of 2–12 guests through immersive escape-room games, introduce the experience in an upbeat and conversational way, and connect with guests of all ages. During gameplay, they use company software to monitor progress and assist guests. After each game, they celebrate with guests and accurately and efficiently reset the game components. This is a seasonal role located at Legacy Place.

Requirements

• Flexible availability to work nights, weekends, and/or holidays.
• Ability to perform job-related physical activities, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs.
• Ability to use small tools and strong magnets when resetting games.
• Ability to reset numerous locks, drawers, shelves, and game components within time frames specified in training.
• Excellent communication skills when speaking with guests.
• Ability to align with The Escape Game’s Uniform Standards.

Responsibilities

• Embody the company’s mission, vision, and values during every shift.
• Lead groups of 2–12 guests in fun, friendly conversation.
• Collect information and make meaningful connections with guests.
• Enthusiastically explain games and products.
• Use Game Guide software to monitor games and assist guests.
• Use the Human-Machine Interface (HMI) to operate games.
• Recap the experience during the outro.
• Ensure game components function properly.
• Use setup sheets to reset games accurately.
• Clean games and the facility.
• Manage time effectively and stay on schedule for assigned games.
• Restock inventory and complete necessary reports.
• Resolve service failures immediately and graciously.
• Help ensure each guest has a five-star experience and leaves happy.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule

What This Job Offers

• Education Level: No Education Listed