Game Guide Seasonal
About The Position
Game Guides at The Escape Game provide hospitality and lead guests through immersive escape-room games. They introduce the experience to groups of 2–12 guests, connect with visitors of all ages, and help make each visit fun and memorable. During gameplay, they use company software to monitor team progress and assist guests. Afterward, they celebrate with guests, recap the experience, and accurately and efficiently reset game components. Game Guides also support smooth daily operations by maintaining game components and facilities, cleaning, restocking inventory, completing reports, and keeping assigned games on schedule. They are expected to resolve service failures graciously and help ensure every guest has a five-star experience. The position is located at Fashion Place.
Requirements
- Flexible availability to work nights, weekends, and/or holidays.
- Ability to perform job-related physical activities, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs.
- Ability to use small tools and strong magnets when resetting games.
- Ability to reset numerous locks, drawers, shelves, and game components quickly within training-defined time frames.
- Excellent communication skills when speaking with guests.
- Alignment with The Escape Game’s Uniform Standards.
Responsibilities
- Embody the company’s mission, vision, and values during every shift.
- Lead groups of 2–12 guests in friendly conversation and collect information to build meaningful connections.
- Explain games and products enthusiastically.
- Use Game Guide software to monitor games and assist guests.
- Use HMI (Human-Machine Interface) to operate games.
- Recap the experience for guests during the outro.
- Ensure game components function properly and reset games accurately using setup sheets.
- Clean games and the facility.
- Manage time and stay on schedule for assigned games.
- Restock inventory and complete necessary reports.
- Resolve service failures immediately and graciously.
- Help ensure each guest has a five-star experience and leaves happy.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Employee discount
- Vision insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Flexible schedule
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
