Game Guide Seasonal

The Escape Game•Kansas City, MO

About The Position

Game Guides at The Escape Game are hospitality-focused team members who lead guests through immersive escape-room experiences. They welcome groups of 2–12 with upbeat, conversational introductions and help guests of all ages enjoy a fun and memorable visit. During gameplay, they use company software to monitor team progress and assist guests. After each game, they celebrate with guests, recap the experience, and accurately and efficiently reset game components. The role also supports daily operations by maintaining games and facilities, cleaning, restocking inventory, completing reports, and resolving service issues promptly and graciously. This is a seasonal role requiring flexible availability, including nights, weekends, and/or holidays.

Requirements

Flexible availability, including nights, weekends, and/or holidays.
Ability to handle physical activities related to the job, including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs.
Ability to use small tools and strong magnets when resetting games.
Ability to quickly reset numerous locks, drawers, shelves, and game components within training-specified time frames.
Excellent communication skills when speaking with guests.
Ability to align with TEG’s Uniform Standards.

Responsibilities

Embody the company’s mission, vision, and values during every shift.
Lead groups of 2–12 guests in fun, friendly conversation and make meaningful connections with them.
Enthusiastically explain games and products.
Use Game Guide software to monitor games and assist guests.
Use the Human-Machine Interface (HMI) to operate games.
Recap the experience for guests during the outro.
Ensure game components function properly and reset games accurately using setup sheets.
Clean games and the facility.
Manage time effectively and stay on schedule for assigned games.
Restock inventory and complete necessary reports.
Resolve service failures immediately and graciously.
Help ensure each guest has a five-star experience and leaves happy.