Galaxyland Duty Manager

West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)•Edmonton, AB

12d•Onsite

About The Position

The Galaxyland Duty Manager is responsible for assisting in the supervision of staff and ensuring all responsibilities are being met and all staff are trained adequately.

Requirements

Proficient in the Microsoft Office programs such as Word, Excel, and Outlook.
Must be able to pass a basic security clearance.

Nice To Haves

Previous supervisory experience in a large customer service setting is preferred.
High school diploma and/or post-secondary education with a focus on Hospitality is an asset.
First Aid and CPR certificates are an asset.
Must be an outgoing leader with a commitment to teaching and mentoring peers and subordinates.

Responsibilities

Providing daily leadership and supervising all Ride Operators, Game Attendants, Cashiers, Drive Attendants and Supervisors.
Assisting with recommending, designing and implementing of staff training programs and procedures.
Conducting daily routine walk-throughs of the park to ensure productivity and customer service.
Assisting with interviewing, hiring, training, and performance management of all Ride Operators, Game Attendants, Cashiers and Drive Attendants.
Completing opening and closing duties and ensuring all operational needs are being met.
Assisting the Assistant Manager and Manager with inventory control and management.
Assisting with the preparation of weekly schedules when necessary.
Overseeing daily spot checks, cash outs and mail runs while ensuring that all company policies and procedures are being adhered to by staff members at all times.
Ensuring all employees have up to date information regarding West Edmonton Mall’s parks and attractions.
Responding to guest inquiries and concerns in a friendly, effective, efficient manner and dealing with any training discrepancies immediately.
Monitoring Galaxyland cleanliness and requesting support when needed to ensure a safe environment for guests and staff.
Ensuring effective communication with staff and any related initiatives and programs concerning West Edmonton Mall, Galaxyland and Drive are relayed.
Other responsibilities as required.