Duty Manager

MNP Community & Sport Centre • Calgary, AB

3d • Onsite

About The Position

This position is a part-time role responsible for overseeing daily operations, ensuring building readiness, and managing staff performance. The Duty Manager will also be involved in safety, security, and risk management, acting as a lead in emergencies and recommending policy updates. This role requires availability for evening, weekend, early morning, and holiday shifts, including back-filling for other Duty Managers when needed.

Requirements

• Minimum of two years of experience in a supervisory role.
• Attention to detail, ability to prioritize multiple tasks, and dependability are required for this position.
• Strong communication skills, initiative to solve problems in a creative manner will allow you to excel in this position.
• Taking personal responsibility for delivering on commitments, the ability to respond to changing circumstances, strong conflict resolution skills, and superior customer service will ensure your success.
• Proficiency with Microsoft office is necessary.
• Certification in CPR Level C, First Aid is required prior to commencement employment.
• Must have legal authorization to work in Canada with no restrictions.

Nice To Haves

• Security or Law enforcement experience considered an asset.
• Enrolled in or have completed post-secondary education in Business Administration, Communication, Criminology or a related field.
• Additional training or qualifications in Workplace Health & Safety.

Responsibilities

• Ensuring the building “readiness” and employee performance for daily operations including but not limited to: proper coordination of frontline staff, bookings, cleanliness, set-ups, customer engagement.
• Audit the facility function areas during each shift and prepare daily summary reports.
• Assist and support staff with customer issues.
• Accommodate customer needs.
• Re-deploy employees and facility space as necessary.
• Be a resource and role model for staff.
• Enter all report data into the database.
• Work on special projects that contribute to your team and the operations of the MNP Community & Sport Centre.
• Lead in the event of a major emergency.
• Ensure accident, incident and theft report forms are completed and provide necessary follow up as required.
• Provide security for all locker rooms.
• Lead in the handling and possible removal of difficult customers.
• Recommending policy and procedure updates to ensure efficiency and safety of daily operations.
• Duties as delegated by the Facility Services Manager including, but not limited to liaison with City of Calgary, Calgary Police Services, Emergency Services and providing recommendations for improvement.

Benefits

• Free facility access based on hours worked plus a variety of free and discounted programs & services.
• Employee recognition program.
• Annual staff events including BBQs, Corporate Challenge, December holiday party and many more.
• Free parking and close to transit with a C-train and bus stop steps away.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed