Duty Manager

Northland Properties • Vancouver, BC

2d • Onsite

About The Position

The Sutton Place Hotel Vancouver is seeking a Duty Manager to oversee daily Front Desk operations and support the Reservations function. This role involves maintaining high service standards, guest satisfaction, motivating and training team members, handling administrative duties including emergency response procedures, and assisting with reservations, modifications, and cancellations. The Duty Manager will also be knowledgeable about packages and promotional options.

Requirements

• Minimum 2 years Front Desk supervisory experience in a similar environment
• Flexibility in shifts is essential
• Exceptional guest service and communication (both verbal and written) skills
• Strong attention to detail
• Proven leadership and problem-solving abilities
• Some Post-Secondary education is required, preferably in a recognized Hospitality Program
• Strong knowledge of computer systems required, OPERA (or similar)
• Must be legally entitled to work in Canada

Nice To Haves

• Additional languages are preferred

Responsibilities

• Maintenance of service standards & guest satisfaction at the highest level
• Motivation, training and development of team members
• Administrative duties such as coordinating reports and leading emergency response procedure
• Assist in processing reservations, modifications and cancellations from internal and external channels
• Be knowledgeable about packages and promotional options available

Benefits

• Discounted Hotel Stays for Team Members and Family & Friends rates
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree