Furniture Sales Account Manager, Public Sector

CINCINNATI ASSOCIATION FOR THE BLIND•Cincinnati, OH

82d•$60,000 - $80,000•Onsite

About The Position

The Furniture Sales Account Manager leads outside and inside business development initiatives for multiple product lines and services across the state of Ohio. The role focuses on generating and maintaining customer relationships, identifying new opportunities, and providing customized solutions to meet client needs. The position is responsible for meeting growth targets and customer satisfaction metrics, analyzing customer and sales data, maintaining sales reports and account documentation, and supporting customer outreach and sales-marketing materials.

Requirements

Up to 5 years of sales or account management experience, including developing new sales opportunities and selling existing products and customized solutions.
Ability to develop, deliver, and present information clearly and effectively to diverse audiences.
Strong active listening skills and the ability to understand customer needs, challenges, and perspectives.
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Excellent verbal and written communication skills.
Ability to travel locally up to 20%, with occasional overnight travel as needed.

Nice To Haves

Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.

Responsibilities

Lead outside and inside business development initiatives for multiple product lines and services across Ohio.
Generate and maintain customer relationships and deliver customized solutions to meet client needs.
Achieve established growth targets and customer satisfaction metrics.
Identify and leverage opportunities to connect with potential customers.
Follow up with leads in a timely and professional manner.
Respond to customer concerns, ideas, and needs.
Analyze customer data to identify trends, buying patterns, and sales opportunities.
Create, maintain, and update monthly and yearly sales reports and analytics.
Contact customers by phone or in person to review account activity and performance.
Prepare and maintain lost/gain reports to track customer retention.
Maintain accurate documentation for timely weekly, monthly, and yearly sales activity reporting.
Support the development of sustainable email campaigns for prospective, existing, and former customers.
Provide verbal and written feedback to the Director, State and Commercial Sales to support effective sales and marketing materials, such as product sheets and flyers.