Funeral Director

Service Corporation International•Katy, TX

26d•Onsite

About The Position

The Funeral Director compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with the family’s wishes, company expectations, and applicable laws. As the licensed Funeral Director, this role is responsible for compliance with mortuary, health, and vital statistics regulations within the funeral establishment(s). The role receives or initiates calls to next of kin, schedules arrangement appointments, facilitates arrangement conferences, discusses available insurance and benefits, and coordinates with Funeral Services Counselors or Advisors on cemetery property, merchandise, pricing, and contracts. It may include removals or transfers, reviewing and authorizing contract revisions, and caring for the deceased respectfully. The Funeral Director confirms authorization for services, serves as Master of Ceremonies, and oversees service arrangements and presentation. The role also plans and prepares events, coordinates resources such as music, flowers, and catering, produces memorial materials, and may perform attendant duties or represent the location at community and charity events. The position works under general guidance and ensures compliance with local, state, and federal regulations.

Requirements

Graduated from an accredited school or college of mortuary science.
Hold a current Funeral Director license in the practicing state.
Have a valid state driver’s license and an acceptable driving record to operate company-owned vehicles.
Demonstrate cognitive ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Be process- and results-oriented, motivated to remove obstacles and explore alternatives to keep projects moving.
Have a positive attitude, self-motivation, and a drive to advance understanding of the industry and business.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency with Microsoft Office.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Flexibility to work outside normal business hours; nights and weekends are frequently necessary.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin, obtain or confirm contact information, discuss needs, schedule arrangement appointments, and send appointment confirmations.
Perform removals or transfers when needed, care for the deceased respectfully, and update removal status in proprietary software.
Greet next of kin and facilitate arrangement conferences, assess needs, discuss available insurance and benefits, and promote funeral, cemetery, crematory, and related merchandise and services.
Transition arrangement conferences to a Funeral Services Counselor or Advisor; perform those responsibilities when no counselor or advisor is available.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with service arrangements and preside over visitation, funeral, and graveside services as Master of Ceremonies.
Attend graveside services included in the purchase agreement and be present when the casket is placed in a grave, crypt, or burial vault; verify personal belongings are removed as arranged.
Inspect the deceased and service arrangements, make or communicate needed adjustments, initiate corrective action, and guide service team members as appropriate.
Interact with families and guests to fulfill death care requests and obtain leads for pre-need services.
Plan events and order resources such as music, flowers, and catering; produce memorial products, including photo scans, memorabilia, stationery, electronic presentations, obituaries, and online memorials.
Prepare event rooms before services and clean and restore spaces afterward; identify property needing repair and deliver family memorabilia as needed.
Perform attendant duties as needed, such as parking attendant, driver, usher, pallbearer, or courier.
Represent and promote the location or market at community or charity events as needed.
Comply with local, state, and federal regulations and company policies and procedures.
Discuss assignments, priorities, expectations, and deadlines with the manager; seek guidance, communicate when workload is light, and take on additional work as appropriate.
Adapt to new work structures, processes, requirements, or cultures and perform additional responsibilities as requested or assigned.