Funeral Director

Service Corporation International•Stafford, TX

27d

About The Position

The Funeral Director compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services according to the family’s wishes, company expectations, and applicable laws. As the licensed Funeral Director, this role is responsible for compliance with mortuary, health, and vital statistics regulations at the funeral establishment(s). The role manages arrangement conferences, including receiving or initiating calls, gathering information, scheduling appointments, discussing family needs and available benefits, and coordinating services and merchandise. It may include removals or transfers, care of the deceased, and responsibility for reviewing and authorizing revisions to merchandise and service contracts. The Funeral Director also directs services, inspects the deceased and arrangements, supports families and guests, and may guide service team members. Event planning duties include arranging resources such as music, flowers, and catering; producing memorial materials; preparing event spaces; cleaning and storing items after events; and delivering family memorabilia. The Funeral Director may also perform attendant duties or represent the location or market at community and charity events. The position works under general guidance, collaborates with peers or a manager for assistance, and is accountable for following applicable regulations, policies, and procedures. Work takes place indoors and outdoors in all seasons and weather. Professional business attire is required when interacting with families. Flexible availability may be needed, with nights and weekends frequently required.

Requirements

Graduate of an accredited school or college of mortuary science.
Current Funeral Director license in the practicing state.
Valid state driver’s license with an acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented approach, with motivation to keep projects moving by removing obstacles and exploring alternatives.
Positive attitude, self-motivation, and drive to advance understanding of the industry and business.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes and Microsoft Office.
Ability to work indoors and outdoors in all seasons and weather.
Professional business attire when in contact with families.
Ability to sit or stand continuously for frequent periods of up to six hours per day and frequently climb stairs.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to push and pull up to 150 pounds on flat or inclined flooring or ramps.
Flexible availability; services may occur outside normal business hours, and nights and weekends are frequently necessary.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin, gather or confirm contact information and needs, schedule arrangement appointments, and send appointment confirmations.
May perform removals or transfers, care for the deceased respectfully, and update removal status in company software.
Greet next of kin and lead arrangement conferences, assessing needs and discussing available insurance benefits, services, and merchandise.
Transition arrangement conferences to a Funeral Services Counselor/Advisor and, when one is absent, may perform that role’s responsibilities.
Review and authorize revisions to merchandise and service contracts.
Confirm authorization for service arrangements and preside as master of ceremonies at visitation, funeral, and graveside services.
Attend graveside services included in the purchase agreement and verify personal belongings are removed before burial.
Inspect the deceased and service arrangements, make or communicate needed adjustments, initiate corrective action, and potentially guide service team members.
Interact with families and guests to fulfill death-care requests and obtain leads for pre-need services.
Plan event resources, including music, flowers, and catering; produce memorial materials, presentations, obituaries, and online memorials.
Prepare event rooms and, after events, clean and store items, identify property needing repair, and deliver family memorabilia.
May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
Comply with local, state, and federal regulations, company policies, and procedures; seek guidance, discuss priorities and deadlines, and take on additional work as needed.