Funeral Director

Service Corporation International•Crystal Lake, IL

20d•$31 - $50

About The Position

The Funeral Director compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws. As the licensed Funeral Director, this role is responsible for compliance with mortuary, health, and vital statistics regulations at the funeral establishment. The role receives or initiates calls from next of kin, gathers contact and service information, schedules arrangement appointments, and facilitates arrangement conferences. It may include removals or transfers, care of the deceased, discussion of available insurance and benefits, promotion of funeral, cemetery, and crematory services and merchandise, and review or authorization of contract revisions. The Funeral Director may transition families to a Funeral Services Counselor/Advisor and perform those responsibilities when one is absent. The Funeral Director confirms authorization for services, presides over services as Master of Ceremonies, ensures services meet contractual arrangements and family expectations, and is present for specified graveside and burial activities. The role also plans and prepares events, orders or produces requested materials, assists with setup and cleanup, and may perform attendant duties or represent the location at community events. The position works under general guidance and ensures compliance with local, state, and federal regulations. Work takes place indoors and outdoors in all seasons and weather. Professional business attire is required when interacting with families. Availability outside normal business hours may be necessary, and nights and weekends are frequently required. Pay is $31–$50 per hour. Location: Crystal Lake, Illinois.

Requirements

Graduated from an accredited school or college of mortuary science.
Current Funeral Director license in the practicing state.
Valid state driver’s license with an acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented approach, with motivation to keep projects moving by removing obstacles and exploring alternatives.
Positive attitude, self-motivation, and drive to continually advance understanding of the industry and business.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public-speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency with Microsoft Office.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Ability to work indoors and outdoors during all seasons and weather and to meet the role’s physical demands, including manual dexterity and frequent sitting or standing for periods up to six hours per day and frequently climbing stairs.
Flexibility to work outside normal business hours; nights and weekends are frequently necessary.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin; gather or confirm contact information and needs, schedule arrangement appointments, and send confirmations.
May perform removals or transfers, care for the deceased respectfully, and update removal status in proprietary software.
Greet and escort next of kin, facilitate arrangement conferences, assess needs, and summarize desired outcomes.
Discuss available life insurance and benefits, including veterans’ benefits, and promote funeral, cemetery, and crematory services and merchandise.
Transition arrangement conferences to a Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contracts; perform those responsibilities when the counselor/advisor is absent.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with service arrangements and preside over visitation, funeral, and graveside services as Master of Ceremonies.
Be present for graveside services included in the purchase agreement and when a casket containing a human body is placed in a grave, crypt, or burial vault; verify personal belongings are removed before burial according to arrangements.
Visually inspect the deceased, casket dressing, attire, or makeup; communicate concerns to preparation staff.
Inspect services against contractual arrangements and next-of-kin expectations, initiate corrective action, and provide guidance to service team members as appropriate.
Interact with families and guests to fulfill death-care requests and obtain leads for pre-need services.
Plan and order resources such as music, flowers, and catering; produce memorial products, which may include scanning photos, ordering memorabilia or stationery, creating presentations, writing obituaries, and creating online memorials.
Prepare event rooms, including setting up chairs, tables, flowers, guest books, and décor; clean and store items after events, identify property requiring repair, and deliver family memorabilia as needed.
May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
Comply with local, state, and federal regulations and company policies and procedures.
Discuss assignments, expectations, priorities, and deadlines with the manager; seek guidance, communicate when workload is light, and volunteer for additional work.
Adjust to new work structures, processes, requirements, or cultures and perform additional responsibilities as requested or assigned.