Funeral Director

Foundation Partners Group•Wheat Ridge, CO

12d

About The Position

The Funeral Director manages all phases of funeral arrangements, from setting up services through final disposition. The role meets with client families to listen, educate, and arrange personalized services, presenting every family with all service and merchandise options. It also oversees team members during services, supports the location’s efficiency and community relationships, completes arrangement-related tasks and paperwork, conducts services and follow-ups, and collects funds during arrangement conferences. The Funeral Director may also handle transfers and care of the deceased as permitted by applicable licensing.

Requirements

High school diploma or equivalent.
Valid state-issued funeral director license, as required by state licensing rules.
Completed mortuary school.
Ability to keep licenses and continuing education requirements current and in good standing.
Ability to work on-call/first call in an assigned rotation.
Knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
Organizational, planning, and time-management skills, with the ability to prioritize work.
Excellent oral and written communication skills, including the ability to communicate effectively with internal and external customers, community leaders, clergy, and client families.
Ability to multitask, including entering data into the company POS while interacting with a client family member.
Ability to stand for two or more hours without rest.
Ability to safely move, push, and pull heavy items weighing up to 150 pounds.
Valid state-issued driver’s license with a clear driving record.

Nice To Haves

At least one year of experience in customer service and the funeral industry is preferred.
Experience making an initial decedent transfer, arranging funerals, and providing decedent care.

Responsibilities

Present every client family with all service and merchandise options.
Maintain open and effective communication and accurate, timely client files.
Participate in assigned community events, groups, organizations, and other relationships to help improve market share.
Complete additional projects and duties as assigned, such as car washing, building and equipment repair, and pre-need arrangement planning.
Oversee team members participating in services and ensure they understand their roles and professionally represent the location.
Communicate successful performance and areas needing improvement to appropriate team members.
Work on-call/first call in an assigned rotation, including by phone and in person at hospitals, hospices, and residences.
Transfer decedents, dress and casket them, and prepare the deceased as needed, within applicable licensing and family instructions.
Meet with client families to listen, educate, arrange personalized funeral services, and provide a high-quality business experience.
Use company systems and technology, including Matthews/Aurora advisor, to review merchandise options, enter contracts, and complete forms during arrangement conversations.
Complete tasks and details resulting from arrangement conferences.
Complete permits, certificates, and other required paperwork promptly and in compliance with relevant laws and regulations.
Conduct and attend funeral services regularly and lead post-service follow-ups as needed.
Collect funds at arrangement conferences.