Funeral Director

Service Corporation International•1285 St.Johns Parkway, Saint Johns, FL - Hardage-Giddens St. Johns, FL

About The Position

The Funeral Director compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws. As the licensed Funeral Director, this role is responsible for compliance with mortuary, health, and vital statistics regulations within the funeral establishment. The role receives or initiates calls from next of kin, gathers and confirms information, schedules arrangement appointments, and facilitates arrangement conferences. It helps families understand available services and benefits, coordinates with Funeral Services Counselors or Advisors, and reviews and authorizes contract revisions. The Funeral Director leads services, confirms arrangements, inspects the deceased and service setup, and works with families and guests to fulfill death-care requests. The position also plans and prepares events, including arranging music, flowers, catering, memorabilia, presentations, obituaries, and online memorials. Duties may include setup and cleanup, delivery of family memorabilia, attendant tasks, and representing the location at community or charity events. The role works under general guidance and ensures compliance with local, state, and federal requirements.

Requirements

Graduate of an accredited school or college of mortuary science.
Current Funeral Director license in the state where practicing.
Valid state driver’s license with an acceptable driving record to operate company vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented, with motivation to keep projects moving by removing obstacles and exploring alternatives.
Positive attitude, self-motivation, and drive to continually advance understanding of the industry and business.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency with Microsoft Office.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Availability may need to extend beyond normal business hours; working nights and weekends is frequently necessary.
Professional business attire when in contact with families.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin; obtain or confirm contact information, discuss needs including language needs, schedule arrangement appointments, and send appointment confirmations.
May perform removals or transfers according to company standards, care for the deceased respectfully, and update removal status in company software.
Greet next of kin, facilitate arrangement conferences, assess needs, and summarize desired outcomes.
Discuss available life insurance and benefits, and promote funeral, cemetery, crematory, and related merchandise and services.
Transition arrangement conferences to a Funeral Services Counselor or Advisor for cemetery property and merchandise options, pricing, and contract completion; may perform those duties when no counselor or advisor is available.
Review and authorize revisions to merchandise and service contracts.
Confirm authorization to proceed with service arrangements and preside as Master of Ceremonies at visitation, funeral, and graveside services.
Be present for graveside services included in the purchase agreement and when a casket containing a human body is placed in a grave, crypt, or burial vault; verify that personal belongings are removed before burial as arranged.
Visually inspect the deceased, casket dressing, attire, makeup, and service arrangements; communicate concerns to preparation staff and initiate corrective action when appropriate.
Provide instruction or guidance to service team members as needed and interact with families to fulfill death-care requests.
Obtain leads for pre-need services through interactions with families and guests.
Plan event resources and order music, flowers, catering, and other items to fulfill arrangement requests.
Produce memorial products, which may include scanning photos, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials.
Prepare event rooms, including setting up chairs, tables, flowers, guest books, and décor; clean and restore spaces after events, identify property needing repair, and deliver family memorabilia.
May perform attendant duties such as parking attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
Ensure compliance with local, state, and federal regulations, policies, and procedures.
Discuss assignments, expectations, priorities, and deadlines with the manager; seek guidance and coaching, report light workload, and volunteer for additional work.
Adapt to new work structures, processes, requirements, or cultures and perform additional responsibilities as assigned.