Funeral Director

SCI Shared Resources•San Antonio, TX

14d

About The Position

Compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws. As the licensed Funeral Director, ensures compliance with mortuary, health, and vital statistics regulations within the funeral establishment(s). Receives or initiates calls to the next of kin, gathers or confirms contact information and needs, schedules arrangement appointments, and facilitates arrangement conferences. May perform removals or transfers and care for the deceased respectfully. Discusses insurance and benefits, promotes funeral, cemetery, and crematory services and merchandise, and may take on Funeral Services Counselor/Advisor responsibilities when needed. Reviews and authorizes revisions to merchandise and service contracts. Confirms authorization for services and presides as Master of Ceremonies at visitations, funerals, and graveside services. Inspects the deceased and service arrangements, addresses concerns, and interacts with families and guests to fulfill death-care requests. Plans events, coordinates resources, prepares and cleans event spaces, and creates memorial products. May also perform attendant duties and represent the location or market at community or charity events. Works under general guidance, complying with regulations, policies, and procedures; seeks direction and coaching as appropriate, collaborates with peers and managers, and takes on additional responsibilities as requested or assigned. The work takes place indoors and outdoors in all seasons and weather. Professional business attire is required when in contact with families. Flexibility may be necessary because services can occur outside normal business hours; nights and weekends are frequently necessary.

Requirements

Graduated from an accredited school or college of mortuary science.
Current Funeral Director license in the practicing state.
Valid state driver’s license with an acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented, motivated to keep projects moving by removing obstacles and exploring alternatives.
Positive attitude, motivation to advance understanding of the industry and business, and high self-motivation.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills, including the ability to influence and gain consensus.
Proficient use of databases in automated processes.
Proficient Microsoft Office skills.
Ability to push and pull up to 150 pounds on flat or inclined flooring or ramps.
Availability flexibility for services outside normal business hours; nights and weekends are frequently necessary.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin; obtain or confirm contact information and needs, schedule arrangement appointments, and send confirmations.
May perform removals or transfers according to company standards, care for the deceased respectfully, and update removal status in proprietary software.
Greet next of kin and initiate and facilitate arrangement conferences, assessing needs and summarizing desired outcomes.
Discuss available life insurance and benefits, including veteran benefits; promote funeral, cemetery, and crematory services and merchandise.
Transition arrangement conferences to a Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contracts; may perform those duties when an advisor is absent.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with service arrangements.
Preside as Master of Ceremonies for visitations, funerals, and graveside services in a professional, organized, and caring manner consistent with company standards.
Attend graveside services included in the purchase agreement and be present when a casket containing a human body is placed in a grave, crypt, or burial vault; verify personal belongings are removed according to arrangements.
Visually inspect the deceased, adjust casket dressing, attire, or makeup, or communicate concerns to preparation staff.
Inspect service arrangements against contractual arrangements and next-of-kin expectations; initiate corrective action and provide guidance to service team members as appropriate.
Interact with families and guests to fulfill death-care requests and obtain leads for pre-need services.
Plan events and order resources such as music, flowers, and catering to fulfill arrangement requests.
Produce memorial products, which may include scanning photos, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials.
Prepare event rooms before services and clean and restore spaces afterward; identify property needing repair and deliver family memorabilia when needed.
May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
Ensure compliance with local, state, and federal regulations and company policies and procedures.
Discuss assignments, expectations, priorities, and deadlines with the manager; seek coaching, notify the manager when workload is light, and volunteer for additional work.
Adjust to new work structures, processes, requirements, or cultures and perform additional responsibilities as requested or assigned.