Funeral Director

Service Corporation International•Fort Worth, TX

11d•Onsite

About The Position

Compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws. As the licensed Funeral Director, ensures compliance with mortuary, health, and vital statistics regulations within the funeral establishment(s). The role includes receiving or initiating calls from next of kin, gathering information, scheduling arrangement appointments, and facilitating arrangement conferences. It may include removals or transfers, caring for the deceased, reviewing service and merchandise contracts, and coordinating with Funeral Services Counselors or Advisors. The Funeral Director presides over services, checks the deceased and service arrangements, works with families and guests, plans event details, produces memorial products, prepares and cleans event spaces, and may perform attendant duties or represent the location at community or charity events. The role works under general guidance and is responsible for complying with regulations, policies, and procedures.

Requirements

Graduated from an accredited school or college of mortuary science.
Current Funeral Director license in the practicing state.
Valid state driver’s license with an acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented, with motivation to keep projects moving by removing obstacles and exploring alternatives.
Positive attitude, self-motivation, and drive to continually advance understanding of the industry and business.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency with MS Office.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Flexibility to work outside normal business hours; nights and weekends are frequently necessary.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin, gather or confirm information, discuss needs, schedule arrangement appointments, and send confirmations.
May perform removals or transfers, care for the deceased respectfully, and update removal status in proprietary software.
Greet next of kin and facilitate arrangement conferences, assess needs, discuss available insurance and benefits, and present funeral, cemetery, crematory, and merchandise offerings.
Transition arrangement conferences to a Funeral Services Counselor/Advisor for presentation of cemetery property and merchandise options, pricing, and contract completion; may perform those responsibilities in their absence.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with service arrangements and preside over visitation, funeral, or graveside services as Master of Ceremonies.
Be present for graveside services included in the purchase agreement and when a casket containing a human body is placed in a grave, crypt, or burial vault; verify personal belongings are removed as arranged.
Visually inspect the deceased and service arrangements, make or communicate needed corrections, and provide guidance to service team members as appropriate.
Interact with families and guests to fulfill death care requests and obtain leads for pre-need services.
Plan event resources and order music, flowers, or catering; produce memorial products, including photo scans, memorabilia, stationery, electronic presentations, obituaries, and online memorials.
Prepare event rooms before services and clean and store items afterward; identify property needing repair and deliver family memorabilia when needed.
May serve as parking attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
Ensure compliance with local, state, and federal regulations and company policies and procedures.
Discuss assignments, expectations, priorities, and deadlines with the manager; seek coaching, report light workloads, volunteer for additional work, and adapt to changing work structures and requirements.
Perform additional responsibilities as requested or assigned.