Funeral Director

SCI Shared Resources•Greeley, CO

12d•Onsite

About The Position

The Funeral Director compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws. As the licensed Funeral Director, this role is responsible for compliance with mortuary, health, and vital statistics regulations within the funeral establishment. The position works under general guidance; new associates apply their licensure in the business environment while learning company regulations, policies, and procedures, with work potentially reviewed for accuracy, quality, and education. The role receives or initiates calls from next of kin, gathers or confirms contact information and needs, schedules arrangement appointments, and facilitates arrangement conferences. It discusses insurance and benefits, promotes funeral, cemetery, and crematory services and merchandise, and may perform removals or transfers. The Funeral Director leads services, checks arrangements against contracts and family expectations, and coordinates event planning and preparation. Duties may also include creating memorial products, attendant work, and representing the location or market at community events.

Requirements

Graduation from an accredited school or college of mortuary science.
Current Funeral Director license in the practicing state.
Valid state driver’s license with an acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented approach, with motivation to keep projects moving by removing obstacles and exploring alternatives.
Positive attitude, self-motivation, and drive to continually advance understanding of the industry and business.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes and proficiency with MS Office.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Availability flexibility for services outside normal business hours; nights and weekends are frequently necessary.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin; gather or confirm contact information and needs, schedule arrangement appointments, and email appointment confirmations.
Perform removals or transfers when needed, care for the deceased respectfully, and update removal status in proprietary software.
Greet and escort next of kin, initiate and facilitate arrangement conferences, assess needs, and summarize desired outcomes.
Discuss available life insurance and benefits, including veteran benefits, and promote funeral, cemetery, and crematory services and merchandise.
Transition arrangement conferences to a Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contracts; perform those responsibilities in their absence when needed.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with service arrangements and preside as Master of Ceremonies for visitation, funeral, or graveside services.
Attend graveside services included in the purchase agreement and be present when a casket containing a human body is placed in a grave, crypt, or burial vault; verify personal belongings are removed according to the arrangements.
Visually inspect the deceased and adjust casket dressing, attire, or makeup, or communicate concerns to preparation staff.
Inspect services against contractual arrangements and next-of-kin expectations, initiate corrective action as appropriate, and guide services team members when needed.
Interact with families to fulfill death-care requests and obtain leads for pre-need services.
Plan and order event resources such as music, flowers, and catering.
Produce memorial products, which may include scanning photos, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials.
Prepare event rooms before services, including setting up chairs, tables, flowers, guest books, and décor; clean and restore spaces after events, identify property in need of repair, and deliver family memorabilia when needed.
Perform attendant duties as needed, such as parking lot attendant, driver, usher, pallbearer, or courier.
Attend community or charity events to represent and promote the location or market.
Ensure compliance with local, state, and federal regulations; take initiative to discuss assignments, expectations, priorities, and deadlines and seek guidance or coaching as needed.
Notify the manager when workload is light and volunteer for additional work; adapt to new work structures, processes, requirements, or cultures.
Perform additional responsibilities as requested or assigned.