Funeral Director Apprentice (part-time)

Service Corporation International•New Bern, NC

About The Position

Provides customer service to client families following the loss of a loved one, delivering personalized and professional support. Learns how a Funeral Director carries out families’ or legal representatives’ choices regarding funeral services, final disposition, and memorialization, and interacts with families to address their death-care needs. The apprentice learns to arrange and conduct funeral and memorial ceremonies, prepare and negotiate funeral contracts, handle legal documents and payments, and arrange interment or cremation. The role also involves respectful care of the deceased, assisting with services and visitations, providing aftercare, completing records and data entry, supporting office operations, and helping maintain vehicles, facilities, and inventory. The position is part-time and pays $12 per hour. Part-time associates averaging 20 hours per week may be eligible for a 401(k).

Requirements

High school diploma or general equivalency degree.
Completion of, or current enrollment for at least six months in, a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.
Typically, at least six months of experience in a funeral home, crematory, or cemetery.
Meet applicable state or provincial licensing requirements as prescribed by the relevant board.
Valid driver’s license.
Knowledge of computers and software, including Microsoft Office products.
High level of compassion and integrity.
Good communication skills.
Problem-solving skills.
Ability to multitask and set priorities.

Responsibilities

Learn to arrange and conduct funeral and memorial ceremonies in a professional, organized, caring manner consistent with company policies and procedures.
Learn to negotiate and create acceptable funeral contracts.
Handle contracts, legal documents, and collection of payments or insurance according to company policies.
Inform client families about special recognition and services available for veterans and ensure selected services are delivered.
Confirm authorization to proceed with service arrangements.
Verify identification of the deceased and authorization for embalming.
Learn to arrange interment or cremation of human remains.
Follow company and regulatory requirements.
Care respectfully for the deceased, including removals and transfers, lifting, dressing, and casketing.
Coordinate and assist with funeral services and visitations, including delivering flowers and personal items and setting up, caring for, and storing chairs and other items.
Assist with funeral services by coordinating parking, ushering, driving funeral vehicles, and helping at chapel, church, and cemetery services.
Participate in special functions.
Provide aftercare when a Family Service Counselor is absent, including delivery of documentation, stationery, and information about insurance, health benefits, pensions, and pre-arrangements for next of kin.
Share potential pre-need referrals with Family Service Counselors.
Prepare service, cremation, and maintenance documents and complete related data entry accurately.
Assist with general office duties, including preparing reports as needed.
Assist with maintenance of vehicles, the facility, and property.
Receive funeral home supplies such as caskets and place them into inventory.
Ensure refreshments are available where permitted by law.
Perform other duties as assigned.