Funeral Director Apprentice
About The Position
Provides customer service to client families following the loss of a loved one, delivering personalized and professional service. Learns how a Funeral Director implements the family’s or legal representative’s choices regarding the funeral, final disposition of the body, and memorialization, and interacts with families to fulfill death care needs and address customer concerns. The apprentice learns to arrange and conduct funeral and memorial ceremonies, create funeral contracts, arrange interment or cremation, and complete service-related documentation. The role also involves caring for the deceased respectfully, assisting with funeral services and visitations, providing aftercare, supporting office and facility operations, and adhering to company policies and regulatory requirements.
Requirements
- High school diploma or general equivalency degree (or diploma).
- Completion of, or current enrollment in, a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.
- Typically, at least 6 months of experience in a funeral home, crematory, or cemetery.
- Meet all licensing requirements applicable in the state or province, as required by law and prescribed by the relevant state board.
- Valid driver’s license.
- Knowledge of computers and some software, including MS Office products.
- High level of compassion and integrity.
- Good communication skills.
- Problem-solving skills.
- Ability to multitask and set priorities.
Responsibilities
- Learn to arrange and conduct funeral and memorial ceremonies in a professional, organized, and caring manner consistent with company policies and procedures.
- Learn to negotiate and create acceptable funeral contracts; handle contracts, legal documents, and collection of monies or insurance in accordance with company policies.
- Inform client families about available veteran recognition services and ensure selected services are delivered.
- Confirm authorization to proceed with service arrangements; verify the deceased’s identification and authorization for embalming.
- Learn to arrange interment or cremation of human remains.
- Adhere to company and regulatory requirements.
- Care for the deceased respectfully, including removals and transfers, lifting, dressing and casketing, and coordinating or assisting with funeral services and visitations.
- Deliver flowers, caskets, urns, photographs, and other family keepsakes or mementos; set up chairs and properly remove, care for, and store them.
- Assist with services by coordinating parking, ushering, driving funeral vehicles, and assisting at chapel, church, and cemetery services and special functions.
- Provide aftercare when a Family Service Counselor is absent, including delivery of documentation and stationery, information about insurance, health benefits and pensions, and pre-arrangement information for next of kin.
- Share potential pre-need referrals with Family Service Counselors.
- Prepare service, cremation, maintenance, and other documents and data accurately; assist with office duties and reports as needed.
- Assist with maintenance of vehicles, facilities, and property.
- Receive caskets and other funeral home supplies and place them into inventory.
- Ensure refreshments are available where permitted by law.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
