Funeral Director Apprentice
About The Position
Provides customer service to client families following the loss of a loved one, delivering personalized and professional support. Learns how a Funeral Director implements choices made by families or their legal representatives regarding funeral services, final disposition, and memorialization, and interacts with families to address their death care needs. The role involves learning to arrange and conduct funeral and memorial ceremonies, prepare contracts and legal documents, coordinate interment or cremation, and assist with services and visitations. It also includes respectful care of the deceased, aftercare support, document preparation, office duties, inventory, and upkeep of vehicles, facilities, and property. The position is based in Greensboro, North Carolina, and requires travel up to 25%.
Requirements
- High school diploma or general equivalency degree (or diploma).
- Completion of or current enrollment in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.
- Typically, at least 6 months of experience in a funeral home, crematory, or cemetery.
- Meet all applicable state or provincial licensing requirements prescribed by the relevant board.
- Valid driver’s license.
- Knowledge of computers and software, including MS Office products.
- High level of compassion and integrity.
- Good communication skills.
- Problem-solving skills.
- Ability to multitask and set priorities.
Responsibilities
- Learn to arrange and conduct funeral and memorial ceremonies in a professional, organized, and caring manner consistent with company policies and procedures.
- Learn to negotiate and prepare acceptable funeral contracts.
- Handle contracts, legal documents, and collection of monies or insurance according to company policies.
- Inform client families about special recognition and services available for veterans and ensure selected services are delivered.
- Confirm authorization to proceed with service arrangements.
- Verify identification of the deceased and authorization for embalming.
- Learn to arrange interment or cremation of human remains.
- Adhere to company and regulatory requirements.
- Care respectfully for the deceased, including removals and transfers, lifting, dressing, and casketing.
- Coordinate and assist with funeral services and visitations, including parking, ushering, driving funeral vehicles, and assisting at chapel, church, and cemetery services.
- Deliver flowers, caskets, urns, photos, and other family keepsakes or mementos; set up, remove, care for, and store chairs and related items.
- Participate in special functions.
- Provide aftercare when a Family Service Counselor is absent, including delivery of documentation and stationery and information about insurance, health benefits, pensions, and pre-arrangements for next of kin.
- Share potential pre-need referrals with Family Service Counselors.
- Accurately prepare documents related to services, cremations, maintenance, and other data entry.
- Assist with general office duties and prepare reports as needed.
- Assist with maintenance of vehicles, facilities, and property.
- Receive caskets and other funeral home supplies and place them into inventory.
- Ensure refreshments are available where allowed by law.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
