Funeral Director Apprentice
About The Position
Provides customer service to client families following the loss of a loved one and delivers personalized, professional service. Learns how a Funeral Director carries out family or legal representative choices concerning funeral arrangements, final disposition, and memorialization. Interacts with families to address their death-care needs and ensures those needs are addressed. The apprentice learns to arrange and conduct funeral and memorial ceremonies, negotiate funeral contracts, handle legal documents and payments, confirm authorizations, arrange interment or cremation, and meet company and regulatory requirements. The role also involves respectful care of the deceased, assistance with funeral services and visitations, aftercare, office and facility duties, inventory, and vehicle and property maintenance.
Requirements
- High school diploma or general equivalency degree (or diploma).
- Completion of or current enrollment in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.
- Typically, at least 6 months of experience in a funeral home, crematory, or cemetery.
- Meet all applicable state or provincial licensing requirements as prescribed by law.
- Valid driver’s license.
- Knowledge of computers and some software, including MS Office products.
- High level of compassion and integrity.
- Good communication skills.
- Problem-solving skills.
- Ability to multitask and set priorities.
Responsibilities
- Learn to arrange and conduct funeral and memorial ceremonies in a professional, organized, and caring manner consistent with company policies and procedures.
- Learn to negotiate and create acceptable funeral contracts.
- Handle contracts, legal documents, and collection of monies or insurance in accordance with company policies.
- Inform client families about available veteran recognition and services, and ensure selected services are delivered.
- Confirm authorization to proceed with service arrangements.
- Verify identification of the deceased and authorization for embalming.
- Learn to arrange interment or cremation of human remains.
- Adhere to company and regulatory requirements.
- Care for the deceased respectfully, including removals and transfers, lifting, dressing and casketing, and coordinating or assisting with services and visitations.
- Deliver flowers, caskets, urns, photos, and other family keepsakes or mementos; set up, remove, care for, and store chairs and related items.
- Assist at funeral services by coordinating vehicle parking, ushering, driving funeral vehicles, and assisting at chapel, church, and cemetery services.
- Participate in special functions.
- Provide aftercare in the absence of a Family Service Counselor, including delivering documentation and stationery and providing information about insurance, health benefits, pensions, and pre-arrangements for next of kin.
- Share potential pre-need referrals with Family Service Counselors.
- Complete and accurately prepare documents related to services, cremations, maintenance, and other data entry.
- Assist with general office duties, including preparing reports as needed.
- Assist with maintenance of vehicles, facilities, and property.
- Receive funeral home supplies, including caskets, and place them into inventory.
- Ensure refreshments are available where permitted by law.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
